WITNO0850102
Witness Name: Mr Chirag Sidpura
Statement No.: WITNO085_01
THE POST OFFICE HORIZON INQUIRY
EXHIBIT WITNO085_01/2
WITNO0850102
Conduct Case - Decision Rationale
Pen Picture of Branch
Branch name
Farncombe
Branch code
100923
PMR Name
Sids News Ltd operated by Mr Chirag Sidhpura
Branch format
Local — Two dedicated open plan counter positions.
Appointment date to
current contract (if
convertor original
appointment date)
Originally appointed as Subpostmaster on 22
January 2013.
14 August 2015 as a Local Postmaster following
branch conversion.
Contract type and code I Local NTLP1
eg Local NTL1
Basis of contractual Lin ted Company with 3 directors being Chirag
relationship (if
company or
partnership include
details of named
directors/individuals.
Sidhpure, a and
Legal entity contacted
with
Mr Chirag Sidhpura
Guarantors appointed
if yes who are they
N/A
Contract signing and
countersigning dates
Signed by Mr Chirag Sidpura on 25 April 2015.
Countersigned by EE) on behalf of POL
on 18 May 2015.
Remuneration/fees for
last twelve
months/since opening
less that twelve
months
£42,430.91 *
Associated retail
Convenience store
Opening hours
Monday to Saturday 08:00 to 19:00 and Sunday
08:00 ic 13:00
Customer sessions
Average of 1153 sessions per week . ~*
Product eg
noristandard products
Bureau de change Euro, Lottery, ATM (external)
Date of precautionary
suspension
10 October 2017
Background to Case
Details of what has happened eg reasons for precautionary suspension or
immediate termination.
Mr Sidhpura was originally appointed as Subpostmaster on 22 January 2013. The
branch converted on site to a Local Plus model on 14 August 2015.
An audit took place at the branch on 10 October 2017, due to concerns over failed
cash declarations and repeated failures to return excess cash, which resulted in a
shortage of £57543.92 being revealed.
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A breakdown of the shortage is as follows:
£
Cash 57297.54 I shortage I
Foreign Exchange 8.85 I surplus
Postage 16.53 I surplus
Stock 274.63 I shortage
Spoilt Postage Labels 12.65 I shortage
Late transactions 15.52 I surplus
Total 57543.92 I shortage
The identified cash shortage was found within the ATM stock unit figures,
No explanation was provided for the cash shortages at the audit.
Following the audit, the father in law of the postmaster repaid the total amount of
the loss on 12 October 2017 and as a result no monies are outstanding to Post
Office Ltd.
Breaches Identified
Breaches of Contractual Agreement/Contract for Services (provide clause details
and section and clause numbers). Reference to appropriate sections of the
manuals that have been breached.
Failure to keep the account in the prescribed manner is a breach of clause 3.6.3 of
Part 2 of the Standard Conditions of the Agreement which state:
Part 2
Recording, provision of information, accounting and settling
3.6 The Operator shall
3.6.3 maintain an accounting system, prepare, sign and maintain financial
statements and accounts,record Transactions and maintain all records in
accordance with the provisions contained in the Manual, in particular paragraphs
9.2 to 9.4 (inclusive)
3.7 The Operator shal}
3.7.3 not hold any cash or currency at the Branch premises whether such cash or
currency is a Product or otherwise) in excess of the limits notified to the Operator
by Post Office Ltd from time to time.
3.7.4 immediately produce all Post Office cash and stock for inspection whenever
requested by Post Office Ltd.
4 Liability for Post Office Cash and Stock
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4.1 The Operator shall be fully liable for any loss of or damage to, any Post Office
Cash and Stock (however this occurs and whether it occurs as a result of any
negligence by the Operator, its Personnel or otherwise, or as a result of any
breach of the Agreement by the Operator) except for losses arising from the
criminal act of a third party (other than Personnel) which the Operator could not
have prevented or mitigated by following Post Office Ltd’s security procedures or
by taking reasonable care. Any deficiencies in stocks of Products and/or any
resulting shortfall in the money payable to Post Office Ltd must be made good by
the Operator without delay so that, in the case of any shortfall, Post Office Ltd is
paid the full amount when due in accordance with the Manual.
In addition to the above breaches section 16.2 and in particular clauses 16.2.15
and 16.2.16 of Part 2 of the Standard Conditions of the Agreement states POL has
the rights to terminate the Agreement in the event of failing to properly account
for Post Office funds.
Section 16.2 of Part 2 of the Standards conditions state:
16.2 In addition to any other rights of termination contained in other Parts, Post
Office Ltd may terminate the Agreement immediately on giving written notice to
the Operator if the Operator:
16.2.15 fails to properly account for any money due to, or stock of, Post Office
Ltd or the Cllents.
Investigation
Details of investigations undertaken (all areas where investigations have been
undertaken and details of information obtained eg findings from RTU/meeting with
PMR).
Background
Farncombe is a loca branch situated in a convenience store within a large village
in Surrey. Mr Sidhpura acquired the store in January 2013 under a traditional
contract and converted to a Local Plus branch in August 2015. Customer sessions
are approximately 1150 per week. There is no record of any contractual action
relating to the branch stored on cloud city.
1 wrote to Mr Sidhpura on 6 November 2017 inviting him to attend a meeting on
15 November 2017. Mr Sidhpura confirmed on the 9 November that he would be
attending the meeting unaccompanied. However on arrival at the meeting, Mr
Sidhpura arrived with [aaa from the NFSP. Prior to this meeting, Mr
Sidhpura had already been interviewed by =e from the security team.
Before the date of the meeting, I contacted (gammy from the SSRT and
asked him to review the transaction history and balancing of the branch to see if
any useful information could be obtained that would assist with this enquiry. It
was agreed that it would assist further to obtain the ARQ data for the period
before and after the branch closure in August 2015.
Informal Meeting
Mr Sidhpura works full time in the business and is supported by 2 other part time
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members of staff. Up until the day of the audit, he also employed ay
that were apparently unrelated to the loss at the branch. Mr Sidhpura stated that
until this point, both he and his brother in law were responsible for balancing the
ATM at the branch. The ATM was installed at the branch during August 2013.
Mr Sidhpura claimed that he was not aware of any shortage in relation to the ATM
prior to the audit being conducted on 10 October 2017. He informed me that he
had checked the ATM balancing regularly, but not in the week preceding the audit,
due to having lost the ATM keys. These were apparently then found in one of the
safes on the premises. He further stated that the branch balanced without any
significant shortages and that he was responsible for completing the office balance
procedure. Mr Sidhpura also added that the ATM figures were correct up to the
point that the keys were missing for 1 week.
During the meeting, Mr Sidhpura suggested initially, that the reason for the
shortage could be related to not declaring the ATM figures during the time the
branch was closed for two weeks while the refurbishment to a Local mode! was
completed. This was the 2 week period at the beginning of August 2015.However,
later in the meeting, he suggested that it was as a result of the way in which he
recorded and entered the ATM figures onto Horizon. This suggestion was refuted
by ME from NFSP, as he indicated that this would have shown a discrepancy
each week, At no point during the meeting was Mr Sidhpura able to offer a
satisfactory explanation as to why the loss had occurred, but he maintained that
he could not understand what had happened and that it was a shock to him. He
added that the loss had been repaid in full via his father in law two days after the
audit had taken place. Mr Sidhpura stated that the loss was not an issue with the
Horizon system.
During the meeting, I requested that Mr Sidhpura provided me with the branch
ATM reports 1 and 2 and the relevant Horizon receipts. This was agreed by him
and I provided Mr Sidhpura with the address to send the documents to.
The week following the meeting with Mr Sidhpura, I received a significant amount
of documentation from him as per my request. This was forwarded to
, in order that this could be reviewed and cross referenced with the
information held by him.
Additional Meeting
I was subsequently contacted by Mr Sidhpura on 4 December 2017 at which time
he requested a further meeting with me. He stated that he had been reviewing his
method of ATM accounting with another postmaster and he believed he could
demonstrate how the loss had occurred. As I had very limited time available prior
to Christmas, I agreed to meet with Mr Sidhpura the following day in Norwich.
At this meeting, I was shown a spreadsheet of his review and the figures he
purported were the reason for the loss occurring at the branch. He verbally gave
me the reasons for this and his method for reporting the ATM figures. I suggested
that he put all of his explanations in writing together with his spreadsheet and
email it to me, in order that a review could be undertaken. I received the
documents from Mr Sidhpura on 11 December 2017 and immediately forwarded
them to SM to assist with his review.
Calls to NBSC
A total of only 2 related calls were made to NBSC prior to the audit on 10 October;
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e 14 August 2015 regarding office balance snapshot querying the amount of
cash shown as on hand. Advised to continue to contact the cash
management team. There is no record available that details a call to the
CASM Team. This call was made by gage, Post office Trainer.
e 18 August 2015 regarding the ATM telephone number. No other
information is available.
® In total 27 calls were made to NBSC, of which 9 were made by Mr
Sidhpura.
Support Services Resolution Team Report
A report was requested from [iigagaemmgeemesy from SSRT and is associated with this
document. The key findings of his investigation are as follows.
e Ahigh volume of failed cash declarations showing that the daily process of
declaring cash on hand at the branch were not completed.
e Clear evidence that repeated requests to return excess cash to Post Office
Ltd were ignored completely. In other instances the amount returned was
significantly lower than the amount requested. Failure to return cash as
requested occurred throughout the period reviewed from 14 August 2016
until 9 October 2017.
e The ATM cash holdings are high relative to the weekly average dispensed
figures.
e Due to the failure to comply with the above, there were certain occasions
when requests for extra cash made by Mr Sidhpura were refused.
e The ATM figures for the period the branch was closed in August 2015 were
entered onto Horizon on 19 August, despite the postmaster initially
claiming they had not been.
e There is clear evidence that the branch stock units were being manipulated
in an attempt to show a zero discrepancy. Two periods of trading have
been reviewed, 01 July 2015 to 30 September 2015 and 06 June 2017 to
10 October 2017. SSRT have provided exampies and commented this is a
genera! trend through the period reviewed.
2 On 6 October 2017 a multiple sale of stamps totalling £668.90, paid by Visa
credit payment is reversed approximately four and a half hours later and
settled to cash. (If a genuine transaction, the customer should have been
refunded by the Visa credit payment. If not a genuine transaction, it is a
means of obtaining instant cash). This matter has not been discussed with
the postmaster, as it was unknown at the time of the informal meeting.
e No evidence to support the claim of the postmaster that the loss had
occurred after the last Branch Trading Statement, prior to the audit on 10
October.
e The review of the information supplied by Mr Sidhpura is incorrect and does
not explain the loss found at the audit. Using the figures he provided, it
would actually have resulted in a surplus of £17,245.00.
° Itis apparent that Mr Sidhpura did not follow the Post Office Accounting
Instructions for BOI ATM, which is supplied to all branches.
Security Report
On 20 December 2017 a case closure report was received from Post Office
Security. The report stated the following:
e Mr Sidhpura stated that he had no idea how the ATM loss had occurred, but
suggested that it may have occurred during the time the branch was closed
in August 2015.
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« Subsequently suggested that he must have been balancing the ATM
incorrectly.
* Mr Sidhpura was challenged on whether he had been making false
declarations on his branch trading statements, which he denied.
The conclusion of the Security case is that no criminal action will be taken against
Mr Sidhpura.
On appointment, onsite training took place on 22 January 2013 to 28 January
2013 and also 30 January 2013. Mr Sidhpura confirmed at our meeting that he
received training on appointment. There is a record dated 18 August 2015, which
show that at the conversion to the local model, further training was given and
signed off by Mr Sidhpura. This shows that the areas relating to making good
losses, cash management (ONCH) and remittances were covered within the
training provided.
Details of previous performance issues and action taken
Although it was evident that Mr Sidhpura had consistently failed to complete his
daily cash declarations, or return cash as requested over a long period of time,
this matter does not appear to have been referred to the contracts team for action
to be taken. The initial training records for the operator do not appear within the
training link spreadsheet.
Findings Against Each Breach and Factors for Consideration
Detail information Identified from the investigation against each breach of the
Contractual Agreement/Contract for Services/manual (insert contractual clause
and information to demonstrate the breach). Include any new breaches identified
as a result of the investigation.
Clause 3.6.3 of Part 2 of Standard Conditions
The audit revealed a shortage at the branch of £57543.92, the bulk of which
related to the ATM. Mr Sidhpura has not provided any satisfactory explanation for
the loss and any reasons given by him have subsequently been disproved. He has
suggested different reasons for the shortage, which have proven to be false and
has stated that he was the person who completed the balancing of the ATM and
the branch as a whole. Mr Sidhpura has failed to keep the accounts In the
prescribed manner and failed to undertake cash declarations as required, resulting
in an unexplained shortage. This is a breach of clause 3.6.3 of Part 2 of the
Standard Conditions of the Agreement.
Clause 3.7.3-Cash Holdings
Over a significant period cash holdings were greatly in excess of limits as detailed
in the CASM report and requests to return excess cash ignored. This is a breach of
clause 3.7.3 of Part 2 of the Standard Conditions.
Clause 4.1-Immediate repayment of shortages
The shortage identified at the audit on 10 October could not be made good
immediately. This is a breach of 4.1 of Part 2 of the Standard Conditions.
In addition to the above breaches section 16.2 and in particular clause 16.2.15 of
Part 2 of the Standard Conditions of the Agreement states POL has the rights to
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terminate the Agreement in the event of failing to properly account for Post Office
funds and failing to repay shortages.
Criteria for Consideration
o Impact and on-going risk to POL funds
The audit revealed a shortage of £57543.92 which has been repaid in full.
However reinstatement would present a continued ongoing risk to PO funds, as
there has been no satisfactory explanation for the loss and Mr Sidhpura has
indicated that his business is struggling financially. In addition he has to repay his
father in law the full amount of the loss, as it was him who repaid the monies
owed to Post Office Ltd. There is a major concern regarding Post Office monies
given his financial situation.
oe Impact and on-going risk to POL brand and reputation
Reinstatement would be a risk to Post Office Ltd brand and reputation due to
continued risk to funds, which could lead to further issues occurring and a loss of
service thus damaging the business brand and reputation.
“o Effect of termination on customers
The branch is currently closed and customers are having to use other branches.
The 3 nearest branches are
e Godalming 1.0 miles
e Shalford 2.5 miles
e Milford 3.0 miles
o Effect of termination on the Postmaster
Mr Sidhpura indicated both at the meeting with me and in subsequent telephone
calls that the retail business is struggling and I believe that without the Post
Office, he will struggle to maintain his current business without looking for
different sources of income.
o Any relevant information provided by the Postmaster including any ~
mitigation presented
Mr Sidhpura has stated that he would change the way in which he accounts for the
ATM figures. However, he should have been following the correct process anyway
and he is now in a position of financial difficulty.
o Direct involvement or responsibility of the Agent in the actions
which led to the breach
Mr Sidhpura has not provided a satisfactory explanation for the shortages
identified at the branch. He has repeatedly failed to complete his daily cash
declarations or return excess cash as required leading to the breaches of his
contract.
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o Impact of the breach (as distinct from the proposed termination) on
customers, suppliers and partner
The branch has remained closed since the audit causing disruption for the
customers and loss of income and brand damage to Post Office Ltd.
o Identity of the injured party (if any) who has suffered loss or
damage as a result of the breach, and whether this party is POL,
customers or clients
The loss has been repaid to Post Office Ltd. Customers have suffered the
inconvenience of the branch being closed and Post Office Ltd have suffered brand
damage.
o Postmaster's history I.e. service length and record, previous written
directions/warnings etc.
Mr Sidhpura was originally appointed as Subpostmaster on 8 January 2013. The
branch converted to a Local Plus on 14 August 2015. There have been no
contractual matters recorded against the postmaster since his appointment.
o Legal advice
No legal advice required.
Factors in Favour of Postmaster
No previous contractual issues recorded.
Loss repaid in full.
BlwlryIe
Factors Against Postmaster
an
Audit conducted at branch resulted in an unexplained shortage of
£57543.92.
Repeated failure to declare the branch overnight cash holdings.
win
Repeated failure to return excess cash as required, which is in breach of the
contract.
4 Differing explanations for the loss, which have since been disapproved.
5 Concern in relation to reversal of postage transaction to cash.
Decision and rationale
Recommended Decision:
Immediate termination of the Postmasters Agreement
Rationale to support recommended decision I.e. why have you recommended
this course of action and excluded others based on the balance of
probabilities?
Following consideration of all of the available facts for this case, I
recommend immediate termination for the following reasons:
1. The significant amount of the shortage in a relatively small branch, for
which Mr Sidhpura has offered no satisfactory explanation. The two
different reasons given by him have both been proved to be false.
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2, The investigation has established that Mr Sidhpura regularly failed to
declare his overnight cash holdings.
3. As part of this process, he also failed on many occasions to return
excess cash as required and this is a clear breach of his contract.
4. There is evidence of a stamp reversal transaction that was settled to
cash, over 4 hours after the original transaction concerning an.
amount of £668.90.The purchase was made via a Visa Credit
payment.
5. Mr Sidhpura has stated on more than one occasion that his retail
business is struggling financially and he also has the debt of over
£57000.00 to repay to his father in law.
I have considered but ruled out reinstatement due to the following reasons:
- No satisfactory explanation has been provided by Mr Sidhpura for how
the shortage occurred. If the Postmaster were allowed to operate the
branch again a continued risk to Post Office funds would exist,
particularly given his financial situation.
The lengthy period of time that he failed to complete his overnight
cash declarations.
- The failures to return excess cash as required under the terms of his
contract.
I have considered but ruled out suspended termination due to:
- The ongoing risk to Post Office funds because of the absence of a
proper explanation from Mr Sidhpura for the shortage found at audit
and his current financial situation.
- Evidence shows that Mr Sidhpura fails consistently to complete basic
Post Office processes, such as declaring cash declarations.
- Failure to meet the requirements to return excess cash as dictated by
his contract.
I have considered but ruled out termination by notice due to the following:
- The ongoing risk to Post Office funds.
- The branch has been closed since 10 October and it would lead to
major brand damage to reopen for a short period of time and then
close it again.
Agents Contracts Deployment Manager Review
Decision document completed by : - _gggemRiammmaesey
Date of review:- 2 February 2018
Decision on case-Immediate Termination
(if the decision is changed give reasons)
Name of reviewing Manager:-
eee —
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Summary Page 1 of S
pplication Summary - Chirag Sidhpura - SPM005654.
(100923 Commercial )
Personal Details
1a Username
E-Mail I Preferred Mait
+ Type
Title First Name
Surname sidhpura Date of Birth
Salary Salary Sought
Address '
city I
PostCode I NI Number
Place of Birth I Nationality
Home Phone Mobile Phone No. I
No,
Person Type —_(K) Subpostmaster Sourced From POL Agents
Experience
Paid No
Title Post Office Clerk
Support dascription Net Profits
Start Date 10 Dec 2010
Role description
In December 2010, I joined Jasons News as a part time assistance, which then turned into being full time.
Enjoying being fronted by customers and meeting and greeting new people on a daily bases made me
enthuslastic on fulfilling my daily duties. My dally duties included - Serving Customers, Customer Service,
Post Office Clerk, Cash Handling, Cashing up, Post Office Product Knowledge, ensuring the trading area Is
always kept clean and tidy - Presentable for customers to be in a presentable environment,
Paid No
Title Company Director
Support description Net Profits
Start Date 1 May 2008
Role description
In May 2008 I took the opportunity to open a company and do freelance work as well as contractual work. My
main cllent base is based on Hosting websites and hosting and managing emails. I have undertaken all types
of IT work Including repairs, data recovery, printing, IT Support, graphic design, hardware and software
support. The company is a small IT Solutions company based in North West London, Within the company I
have managed to deal with the sales, finance, development and also the structure to keep my knowledge and
skills up to date as time goes on.
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Summary Page 2 of 5 \
Paid Yes
Company Concept 247 Limited oO
Job Title Web Designer / IT Support Engineer \
Start Date 01 Feb 2007
End Date 04 Apr 2009
Description
Initially joining the company, doing web development using various software packages I had over achleved
this task. With company restraints I was allocated to add to my work load, on doing IT support for the
company as well as multiple clients. The tasks of web development included using and understanding the
customer's needs for internet marketing as well as the goal of creating the website and what the customer
wanted to get out of it, When moving over to IT support Ichad learnt a lot on the job, managing multiple
users, exchange emails, server support Including other applications such as Citrix for external user
Interaction, desktop support, computer repairs, and customer service.
Application Questions
ive details below of the agreement that you have reached with the current Subpostmaster,
ancial agreement was reached :
Please
including their name and the date the
SUBPOST MASTER
DATE FINANCIAL AGREEMENT WAS REACHED --fEBRUARY 2012
To process your application as quickly as possible, please tell us the name of the Post Office you
are applying for.
FARNCOMBE
If you are dealing with a Business Transfer Agent for the proposed purchase of the retall premises
and associated retail business, do you give your authority for the HR Service Centre to speak
directly with them regarding any Issues relating to your application? YES / NO If yes, please give
their details below: Contact person: Company: Address: Phone number: E mail:
No
Have you or your spouse/partner ever held an appointment as a subpostmaster, a sub Post Office
assistant, a Franchisee, or been employed by Royal Mail Group plc or Its Subsidiaries in any
capacity? If so, please provide full detaiis below of the following: name of
appointee/employee,position held and work location,date of appointment,date of cessation and
reason for leaving. ;
WIIl you be operating the service at the current premises?
If no, please give full details of the proposed alternative site
YES.
Is the location for the business leasehold or freehold?
If the premises are, or will be leased or rented, what is the period of termination of tenancy?
LEASEHOLD - 20 Years
Are there any restrictions, which will prevent use of the premises as a Sub Post Office?
No
Has any necessary planning permission or bye-law consent been obtained?
No
Please state if you have acquired, or intend to acquire the private business of the outgoing
Subpostmaster?
If so, do you understand that the acquisition of the business does not entitle you to preferential
consideration for Post Office Ltd business?
intend to aquire the private business - I understand the acquisition
Will you reside at the premises?
YES .
Are you planning to make any alterations to the premises from which Post Office services will be
offered? Yes/No Answer: If Yes can you please specify what alterations you would like to make
below. Answer:
YES - REARRANGE THE SHOP LAYOUT IN INCREASE POST OFFICE SALES COUNTERS TO INCORPORATE, 1
POSSIBLY 2 COMBI COUNTERS
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Summary Page 3 of S {
If your partner/spouse is going to work in the Post Office branch, even occasionally, or will reside
on the premises where the branch is located, please give their det:
e require:
Full Name
Previous name
Address and postcode
Yelephone number
Previous address ( if less than five years)
National Insurance number
Date, place and country of birth
Branching Questions
At Post Office Ltd we welcome applications from disabled candidates and are committed to
providing support both during the application process and beyond to candidates who consider
themselves to have a disability.
Do you consider yourself to have any form of disability? I
No
Thank you, please continue,
Should you be successful in your application, will your partner or spouse be working in the Post
Office branch? This includes whether it is full time, occasionally, or in the case of a residential
branch, they will also live on the premises.
Yes
Please give details below of thelr title, full name and any previous names they have been known by i
oe I
Previous Nome - ESS
Please give details of their permanent address and telephone number in full
Has your spouse or partner lived at this address for less than five years?
No
Thank you, please continue
Please note that Post Office Ltd undertakes mandatory security checks on ALL successful
applicants in accordance with the company policy, the Police Act 1997 the Data Protection Act
1998 and the Good Friday Agreement, Unspent driving convictions will be considered in line with
the Post Office Ltd Vetting Policy and may specifically prevent you from working in a driving role.
Any unspent driving conviction that prevents you from undertaking a Post Office Ltd role with
driving duties will be communicated to the requestor of the Criminal Record Check as part of the
overall Security Vetting results advice.
You must also be aware that any documents you provide may he checked electronically to detect
Identity fraud and your detalls may be shared with GB Group. Any suspect documents may be
reported to relevant authorities. Misrepresentation or failure to disclose material facts may lead to
immediate termination and/or legal action.
You wili now undertake a short questionnaire which will provide Post Office Ltd with the necessary
information to carry out these checks.
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Summary Page 4 of 5”
Please read the statement below carefully.
T understand that giving my consent below, Post Office Ltd has permission to carry out security (
checks and for these to be audited by a 3rd party that is approved by Post Office Ltd. These
security checks Include a Criminal Record Check and/or Recruitment Risk register and/or Voters
check(s) and/or Financial Checks as deemed a requirement for the job. I can confirm I am the
person listed in this application. this consent lasts for a period of six months from the date of this.
application.
If you are appointed before Post Office Ltd has received the results of the: Immigration Documents
checks Criminal Records checks: or Satisfactory reference from a previous employer and those
result(s) are not to the satisfaction of Post Office Ltd this will lead to the termination of your
contract
Do you give your consent for the Post Office Ltd to carry out security checks?
Yes
As part of the application process a basic disclosure from Disclosure Scotland or Access NI is
required.
Disclosure Scotland and Access NI are organisations who provide Post Office Ltd with basic
disclosure certificates.
Further information on basic disclosures can be found on www.disclosurescotland.co.uk and
www.accessni.gov.uk
Post Office Ltd will use your personal data given during this application for the purpose of
obtaining Disclosure Certificate’s through Disclosure Scotland and Access NI In accordance with
the Data Protection Act 1998.
This personal data will be exchanged electrontcally between these aforementioned parties and the
completed disclosure will be returned to Post Office Ltd and opened by Post Office Ltdbr>
Do you give your consent for your personal data to be used for the purpose of obtaining a
Disclosure Certificate as above.
Ye
Thank you, please continue.
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‘Summary Page 5 of 5
Please answer the following questions concerning the Terms and Conditions of your application,
unfortunately if you fail to answer YES to any of these four questions, the system will not allow
-ur application to be progressed.
Any expenditure or costs incurred by you, in preparing your application for appointment including
the business plan shall be bornie by you in any event, whether or not you are ultimately successful
in being appointed to the position applied for.
Do you agree that you have read, understeod and agree to this term and condition?
Yes
Post Office Ltd makes no promise nor gives any guarantee that the estimated remuneration for this
branch as indicated on the advertisement and in the business plan, is accurate as it is based on
remuneration earned in the previous year at the branch as at the date of the advertisement.
Remuneration is variable as it is affected by sales and It Is recommendad that the prospective
postmaster make his own enquiries,
Do you agree to these terms?
Yes
The financial model in the business plan Is created by Post Office Ltd solely for the purpose of
assessing the merits of the applicants business plan and should in no circumstances be used by the
applicant for any other purpose including but not limited to applying for finance.
Do you agree to these Terms and Conditions?
Yes
Post Office Ltd excludes its liability and that of its employees, contractors and agents for any acts
or omissions negligent or otherwise in connection with the creation of the financial model, Post
Office Ltd makes no promise nor gives any guarantee that the information contained in the
financial model is accurate.or that it has been prepared checked approved or endorsed either as &
whole or in part by Post Office Ltd.
Do you agree to these terms?
Yes
Thank you, please continue with your application.
Please answer the following question concerning the “Non-Compete Restrictions” of your
application, unfortunately if you fail to answer YES to this question, the system will not allow your
application to be progressed
Non-compete restrictions.
It is Important to the future of the Post Office network that all subpostmasters and franchisees
support our products and services. Offering products or services in your private retail business on
the premises in which the Post Office branch is situated which compete with our products can
reduce the revenue generated by the Post Office counter. This revenue is essential to provide a
contribution to our fixed costs of maintaining the network of Post Office branches.
‘The non-compete restrictions are designed to protect the key sources of contribution te our fixed
costs.
I
They cover the following categorie:
~ Letters, parcels & packages services
- Bill payment services
- Banking including Bureau de Change
- Financial services including Insurances of all kinds.
~ National Lottery products.
A full description is included In the document entitled "'Non-compete restrictions" which is can be
found in the zip file of documentation supplied with this application.
Do you agree to comply with the non-compete restrictions on private business activities on the
premises in which the Post Office branch is situated.
Yes i
‘Thank you, please continue with your application.
https://de5.i-grasp.com/PostOffice/popup_personsummary.asp 16/11/2012
comes
WITNO0850102
Confidential
ON SITE LOCAL POST OFFICE® (Post Office Limited Cash) AGREEMENT
PREFACE
All capitalised terms not defined in this Preface have the meanings given to
them in the Standard Conditions for the Operation of a Local Post Office®
Branch (On Site, Post Office Limited Cash, Options A&B, March 2015 edition)
(the Standard Conditions).
This Preface is part of an Agreernent between Post Office Limited and the
Operator for the operation of a Local Post Office Branch (as defined in the
Standard Conditions) at the Branch Premises (as defined below).
The Agreement consists of the following documents:
e This Preface and the following Appendices to it:
o Appendix 1 - Works at the Branch Premises and Plan
° Appendix 2 - Equipment
& Appendix 3 - Conditions of Appointment
o Appendix 4 - Calculation of the Transition Payment
° The Standard Conditions
@ The Manual (as defined in the Standard Conditions)
© The Fees Booklet (as defined in the Standard Conditions)
4. The Agreement is between:
{a) Post Office Limited (Company No. 02154540), whose registered office
address is at 148 Old Street London EC1V 9HQ (Post Office Ltd); and
(b) — Sids News Ltd (Company No. 07908831) of 60 Wensleydale Road, Hampton,
London, TW12 2LX (the Operator).
2. The Branch Premises are the Operator's premises at: 20 Farncombe Street,
Godalming, Surrey, GU7 3LH.
Minimum Hours
3.1 The Minimum Hours for the Branch are:
Monday 07:00 to 20:00
Tuesday 07:00 to 20:00
Wednesday 07:00 to 20:00
Thursday 07:00 to 20:00
Friday 07:00 to 20:00
Saturday 07:00 to 19:00
Sunday 07:00 to 13:00
4, The Commencement Date of the Agreement is the date on which this
Preface is signed by Post Office Ltd (as set out below).
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WITNO0850102
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72
73
74
Confidential
The Start Date on which the Operator will begin the operation of the Branch
at the Branch Premises will be the date notified in writing by Post Office Ltd
to the Operator (such notice to be given at least 21 days prior to the Start
Date) and will not be earlier than 01/05/2015 (Earliest Start Date) or later
than 30/04/2016 (Latest Start Date). If Post Office Ltd fails to notify the
* Operator of the Start Date then the Latest Start Date shall be deemed to be
the Start Date. Any of the Eartiest Start Date, the Start Date and the Latest
Start Date may be amended at any time by written agreement between the
Parties. Where the Operator has not complied with any of the terms of the
Agreement, including any Conditions of Appointment (which are required to
be completed before the Start Date) or if the Operator (or as appropriate a
shareholder and/or director of the Operator) has been suspended by Post
Office Ltd under the Existing Contract (as defined in the Standard
Conditions), the Start Date may also be amended or deferred by Post Office
Ltd in its absolute discretion and notified in writing to the Operator at any
time.
"The Basic Business at the Branch Premises is a Conveniencé Storé.”
The Transition Payment
Calculation of the Transition Payment
in support of the transition to the new Local Post Office model, Post Office
Ltd shall pay a Transition Payment to the Operator in accordance with this
clause 7 and with Part 3 of the Standard Conditions. The Transition
Payment will be the aggregate of the Basic Payment and the Additional
Payment and will be calculated in accordance with the principles set out in
Appendix 4.
Post Office Ltd will notify the Operator of the amount of each of the Basic
Payrnent and the Additional Payment as soon as practicable after the Start
Date. VAT on the Transition Payment.
The Transition Payment is exclusive of VAT. If VAT is properly chargeable by
the Operator on the supply to which the Transition Payment relates, then
Post Office Ltd will, following receipt of a valid VAT invoice from the
Operator, pay the additional amount of VAT to the Operator. If the Operator
is party to a self-billing agreement with the Post Office Ltd and VAT is
properly chargeable in relation to the Transition Payment, the Post Office
Ltd will be responsible for issuing the relevant VAT invoice and will pay an
amount in respect of VAT to the Operator at the same time as it pays the
Transition Payment.
Deductions from the Transition Payment
If applicable, Post Office Ltd will deduct income tax under PAYE and any
National Insurance contributions (and all and any other deductions required
by law) from the Transition Payment.
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75
76
V7
10.
101
10.2
Confidential
The tax treatment of the Transition Payment may not be the same for every
operator, and not every operator will be required to account for VAT on the
supply of services to which the Transition Payment relates. It is the sole
responsibility of the Operator to ensure that all tax (and, if relevant, National
Insurance contributions) payable by the Operator in connection with the
Transition Payment is paid. Any tax and any National {nsurance
contributions for which the Operator is liable in relation to the Transition
Payment are the sole responsibility of the Operator save to the extent that
income tax and/or National insurance contributions have been deducted by
Post Office Ltd under clause 7.4.
Payment of the Transition Payment
Subject to Part 3 of the Standard Conditions, the Basic Payment (plus VAT if
the Operator has properly invoiced Post Office Ltd, or where the Operator is
party to a self-billing arrangement Post Office Ltd has issued a VAT invoice,
for an amount of VAT in. addition to the Basic Payment) shall be paid on the _
date on which the first payment of Fees is made following the Start Date or,
where that is not practicable, on the next following Fees payment date
provided that the Fit Out Works have all been properly completed and the
Equipment properly installed by the Start Date. The Additional Payment
(plus VAT if the Operator has properly invoiced Post Office Ltd, or where the
Operator is party to a self-billing arrangement Post Office Ltd has issued a
VAT invoice, for an amount of VAT in addition to the Additional Payment)
shall be paid on the Fees payment date following 30 September 2015 or,
where that is not practicable, on the next following Fees payment date
provided that the Fit Out Works have all been properly completed and the
Equipment properly installed by that date,
If there is any dispute in relation to the Transition Payment or payment of
the Transition Payment to the Operator then the Transition Payment, or
such part of the Transition Payment as may be due and payable, will only be
paid to the Operator following resolution of the dispute.
The Fees payable by Post Office Ltd to the Operator from the Start Date
and thereafter shall be calculated on a strictly "per Transaction” basis only in
accordance with clauses 9.4.1 and 9.4.2 of Part 3 of the Standard
Conditions.
VAT. The Operator's VAT Number is 153690991.
Equipment, Works and Funding
Post Office Ltd will pay for all of the costs of obtaining and installing the
Post Office Ltd Funded Equipment listed in Appendix 2 of this Preface.
In addition, and following the recent scoping visit at the Branch Premises,
Post Office Ltd will contribute to the cost of the Post Office Ltd Funded
Works (including the Enabling Works) described in Appendix 1 of this
Preface up to the Investment Amount which is £1,500,00 or any lower
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10.3
da.
414
11.2
11.3
114
Confidential
amount confirmed by Post Office Ltd in writing to the Operator, prior to the
Commencement Date, having reviewed the Operator's quotes for the Post
Office Ltd Funded Works. If the final total costs of the Post Office Ltd
Funded Works exceed the Investment Amount, the Operator will be
responsible for the excess, unless otherwise agreed in writing by Post Office
Ltd. Part 3 of the Standard Conditions also applies to the calculation and
payment of the Investment Amount.
The Operator will pay for all of the costs of the Operator Funded Works, if
any, listed in Appendix 4 and all of the costs of the Operator Funded
Equipment listed in Appendix 2.
Deductions
Subject to clause 11.4 below, the Operator authorises Post Office Ltd to:
41.1.1 deduct from the Fees payable to the Operator under the
monthly basis from remuneration under the Existing Contract as
shown on the last remuneration slip issued by Post Office Ltd
under the Existing Contract, (as such amounts may increase or
decrease from time to time) (Deductions); and
11.1.2 transfer such Deductions to any relevant third party recipient.
Post Office Ltd shall provide a list of the Deductions to the Operator within
28 days' of receipt of a written request from the Operator for such a list.
a ame Oe
If the Operator wishes Post Office Ltd to cease. to deduct any oF all of the
Deductions at any time then the Operator will give Post Office Ltd not less
than 28 days’ prior written notice,
The provisions of this clause 11 shall not apply to:
11.4.1 any sums which Post Office Ltd is entitled to deduct from Fees
under the terms of the Agreement; or
11.4.2 any sums which Post Office Ltd is required to deduct from Fees
as a result of any legal requirement (for example, but not limited ©
to, tax or National Insurance) or any order by a court of
competent jurisdiction.
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ay Agreement..the sums that were previously..deducted .on a .
WITNO0850102
Confidential
The Operator and Post Office Ltd hereby agree to enter into the Agreement as
defined above.
OPERATOR
GRO I
“Signature of Director
—Oueae Sidveuwer
Typed or Printed Name
Title: Director
_OSh Arey MIS
Date
POST OFFICE LTD
An authorised si
Date 1S/S/Qois
4A_27908658_26 Farncombe 100923 MD 12/03/2015
““Sigidlttire oF Director/Company Secretary
CRAG 81D Fuser
Typed or Printed Name
Title: Director/Company Secretary
ast Avi Cis
- Date
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WITNO0850102
Confidential
Appendix 1
Works at the Branch Premises and Plan
A Copy of the scoping report is attached below.
WITNO0850102
éadline Information
scoping Unique Reference Number {a new URN will
1e issued if the project proceeds):
38849
Jate of scoping visit:
04/09/2014
ICA name:
{CA contact number:
°CA name:
ranch Code
1009230
3ranch Name Farncombe
\ddress 20 Farncombe Street
\ddress Farncombe
\ddress Surrey
cost GUT 3LH
Zontact Name
contact Details
Mr Chirag Ramesh Sidpura
i GRO iz
s the branch a ‘strategic’
yranch?
current Opening Times (Existing Branches only) nates, perhea Peee ee ees
Jay Open Lunch Lunch Close Oay Open Close
Aon 09:00 17:30 I Mon 07:00 20:00
“ues ._09:00° 17:30 I Tues 07:00 20:00
Ved 09:00 17:30 I Wed 07:00 20:00
“hurs 09:00 17:30 I Thurs 07:00 20;00
i 09:00 17:30 I Fri 07:00 20:00
iat 09:00 12:30 I Sat 07:00 19:00
sun Sun 07:00 13:00
a “Photographs Te ie
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xternal: Please take pictures of the front of the premises, to include the following views:
. Please take a picture of the front windows) of the premises, ideally in one shot to include the view of the pavement and the top of the
uilding, !f one shot cannot be achieved the first shot should be from the left view and the second should be the view from the right side of
re building.
*, External post box (if any)
. Any Post Office signage, including fascia and lozenge. Any external ATM machine
Any Equatity Act equipment including handrails, ramps or customer bell push.
I
I
i
I
{
I
I
sternal: Please take pictures from the front of the premises, to Include the following views, and insert as a PDF document below: !
_ An internal picture standing in the front door entrance of the premises and {ooking directly at the retail counter. i
:, Standing in front of the retail counter locking back at the customer exit to the premises, ensuring that you get the exit, flooring and
eiling in the picture.
. For existing branches, please take pictures of all current serving positions, ensuring that you include counter scales, parcel acceptance
nit and pin pads, and also include a picture of the counter access door (If you cannot get in one shot, looking from the front start at the
ft hand side, take as many shots as required).
or proposed branch relocations please photograph the planned location of Post Office serving position (i.e, the Post Office service point
n the retail counter) in the proposed new premises.
lease ensuré your photégraphs are compressed and weby'size or less, if you afe unsute’ please use the photoytapti ternplate,”
ease embed a pdf document of the pictures here I
Signage
Design : ‘ 5
tem Manual Guidance notes aty Ordering or other actions required
comments
reference
>, yecting Sign E-PROJ- “ys ,
00 x 600mm 003 Non-illuminated 1 To go on the external wall
rojecting Sign E-PROJ- 4 .
50 x 450mm 005 Non-illuminated
tonservation Sign E-PROJ-
100 x 570mm 006
Jonservation Sign £-PROJ-
150 x 430mm 007
. Only to be used if local
tural Conservation Sign I €-PROJ~ planning won't allow the
172 x 430mm 008 standard conservation
sign
- if a projecting sign cannot be installed, select one of the following options
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Confidential
‘ace-mounted metal
Can be affixed next to
WITNO0850102
; E-PROJ- pe ‘
ign 014 an existing fascia or on
200 x 570mm a side elevation
‘ace-mounted metal
ign .
150 x 430mm
finyl lozenge E-PROJ- I Can be stuck onto an
150 x 450mm 012 existing fascia
finyl lozenge E-PROJ-
150 x 250mm 012
‘inyl graphic for Totem E-PROD- Pew eee
- sizes TBC
~ survey, required
ect ONEO}
1 Design
Ordering or other actions required
tem Manual Guidance notes Qty
reference comments
Double-sided vinyl
Vindow Menu Graphic I E-EXF- Make note of any non- . .
+50 x 1000mm o04Vv core product options f To go in the shopfront glazing
required.
Double-sided - hang
‘oamex Menu Graphic - E-EXE- from ceiling near front
aternal OO4E window or entrance.
+50 x 1000mm Supplied with
suspension wires,
Aetal Menu Graphic - E-EXF- Single~sided - surface
wxternal 004M mount on external wall
+50 x 1000mm. near entrance
Only select this option if
\1 Open and Ad there is no window
services Available E-PAV- space available #REFI
Iraphic for free - I 001 “A” frame must be .
tanding "A" frame
ordered if choosing this
opti
Vall Post Office Services
ign
-200 x 400mm
I-HAN-
002
Supplied with
suspension wires,
Make note of any non-
core product options
To go on the rearwall behind the
counters as there is a low ceiling
height 2400
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WITNO0850102
Confidential
required.
eaflet Dispenser Free-standing on
\5 Counter Display -CTR-017 Paeae 2 j
00 x 165 x 80mm a
NTERNAL = mandatory item where a Retro-fit counter or pedestal is to be installed Cee
Design : 5 r
tem Manual Guidance notes Qty elie other actions required
reference ments
finyt lozenge WML-VO02_ I Affix to counter front.
finyl lozenge ~ .
Fs L-V04 ‘a
__aches in Wales Ab Two smaller lozenges to
finyl lozenge =... WML-V04- I be fitted side by side ff oe cso
3ranches in Wales Bi - — , I
{TERNAL optional item where premises wi
Design 5 - .
tem Manual Guidance notes aty neediest other actions required
reference ° "
I-HAN- ; I I
001D Three options available - I
fanging Post Office [-HAN- _I Tefer te Design Manual
oe “ for details.
lirectional/ positional o04L Suppli :
Supplied with
-HAN- suspension Wires. I
001R i
Vinyl or Foamex options I
Vall-mounted stand L-WM-001 available - see Design
lone “Post Office” logo Manual for sizes and
reference numbers _
THER R Toa]
Design 4 m . I
tem Manual Guidance notes aty Ordering or other actions required
comments
reference
\4 assistance Option 1 I E-EXF- Option 1 or option 2 ae To go on the door glazing
\4 assistance Option 2 I 010 required in branch.
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Confidential
E-EXF-
012
“Premises - Including Customer. side & Counter.Format
Cleanliness, Decoration, Flooring & Lighting inside the branch
Note: If the survey identifies a need for any cleaning, decoration or repair of the premises this will need to be carrie:
out by the operator, at its own cost, as a condition of appointment under the contract. These works will not be paid
for Post Office Ltd's investment for converting/establishing a Local branch.]
\gent advised following to be undertaken : List agreed works to
ie undertaken at Agents cost
\5 assistance graphic Yes - if bell fitted
New ceiling and lighting required in places
‘he old two position fortress is made redundant and glazing is to I Postmaster
'e boarded over, and to be used as a store room, existing safes
o remin in situa and reused, MMG to re-programmed. New
etail counters to be installed on the opposite wall to way they
re at the moment, then two locat Post Office counters along
ide these.
3 a counter gate required? Agreement from agent or/and any comments
‘lease give a brief description of the work necessary to comply
vith security specifications regarding a gate for the counter area.
‘es in between the local counters and the retail counters Postmaster
comment on the activity required to make the premises compliant with the Local branch format. Include the
allowing information:
‘he planned location of the new combined retail/Post Office counter & what counter option is to be installed (eg.
tetro-fit, Local Counter, etc).
‘he planned location of the main safe & coin container and any works that may be required to make the location .
uitable for requirements.
Vhether any existing fortress counter is to be removed and if in exceptional circumstances it is not, what works are
equired to change its appearance from the customer's viewpoint.
3 High security option to be implemented?
‘he old two position fortress is made redundant and glazing is to be boarded over, and to be used as a store room,
xisting safes to remain in situa and reused, MMG to re-programmed, New retail counters to be installed on the
'pposite wall to way they are at the moment, then two local Post Office counters along side these. access via a
rartition and gate in between the retail counter and Post office counters.
"Mails Integrity & Mail Segregation
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Confidential
WITNO0850102
Vhen the counter location is being decided, please ensure that the requirements for Mails Integrity and Segregation
tated below, are taken into account.
Ve are required by regulation to ensure that we minimise the exposure of mail to the risk of loss, damage, theft anc
nterference. All mail received must be stored securely and beyond the reach of customers,
\s well as securely storing mait we are also required, to segregate incoming mail. The following shows the required
egregation specification, which will normally require a minimum of three mail bags
dst Class packets
2nd Class packets
Alt remaining items (except Special Delivery)
special Delivery items must be held in the tockable cupboard under the combined retail/Post Office counter until
~ xction.
\rrangements must be made to store ParcelForce items in a secure area until collection.
{pace for Mails Products =
5 there room to locate a batten and
jooks te ensure the branch can
‘ffectively segregate the mail at each
erving location?
Yes behind both positions
Jetail what the highest number of
nail bags that will be awaiting
ollection at any one time.
3/4 per collection
Jetail the average numbers of ‘parcel
zems awaiting collection’ that are
eceived in branch each day. Also
vhat is the maximum number held at
v ~ one time?
20 parcels average per day
)oes the branch receive Printed
2ostage Impression (PPI) business
nail, if so approximately how many
lags per day?
‘lease detail where segregated mail,
>PI mail and parcels awaiting
ollection will be stored
3 the Agent prepared to allow mail &
sarcels awaiting collection to be
tored in the secure retail area if
lecessary?
Can go in the old fortress if required
lease state if you believe that were
ve to insist on the space required for
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Confidential
WITNO0850102
torage of all the items mentioned
tbove, this branch would be a no fit,
o should be referred to the
ceptions Panel.
Design
Manual
Teference
Action Required Comments
ocal Counter A (Bidi)
CDS-031
To go along side the two retail counters
.ocal Counter B (Bidi
Aagnum)
CDS-032
.ocal Counter B+ (Bidi
dAagnum+)
CDS-032
.ocal Counter A 925
Bidi) - if the retail
ounter has a raised
alinth
.ocal Counter B 925
Bidi Magnum) - if the
etail counter has a
aised plinth
ocal Counter B 925+
Bidi Magnum+) - if the
etail counter has a
aised plinth
side Hamper (state
vhich side, as seen from
ustomer side)
To go to the righthand side of the counter
screened Local Counter
Yption 4 (4725mm)
‘rial Only
screened Local Counter
)ption 2 (1660mm)
‘rial Only
_ocal Counter ~ High
tisk (600mm hampers)
“rial Only
side Hamper - High
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tisk (600mm) (state
vhich side, as seen from
ustomer side)
‘rial Only
Confidential
WITNO0850102
.ocal Rollercash Counter
standard hampers
.ocal Rollercash counter
600mm Hamper)
side Hampers -
Xollercash Local Counter
standard height
side Hamper ~
Xollercash Local Counter
AQOmm version
vual Local Counter
.. 1600mm)
Trial Only)
>edestal Plinth
200mm)
‘unding Units
idi Safe
5-002
Sidi Safe Magnum
S-002
Sidi Safe Magnum+
$-002
YollerCash 998 single
iser (exceptional
ircumstances only -
ee ref document)
S-002
tollerCash 998 Dual
ior (exceptional
icumstances only -
ee ref document)
S-002
tinth 120mm -
equired for Local
YollerCash Counter RCD
‘tip Top Till
S-001
‘lip Top Till Cradle
Jther Equipment.
tlectronic Scales
FE-012
>aystation™
N/A
tetention Units
FE-010
.one Worker Device
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WITNO0850102
Confidential
was Skyguard Personal
\larm)
taal Datestamp FE-014 2 Required for both positions
self Inking Datestamp 7
’etention Plate meee
3ranch Code Stamp N/A 2 Required for both positions
*ortable Induction Loop } FE-008 2 Required for both positions
speech Enhancement
jystem (for use on FE-008
ortress)
lueue Post, sign holder FE-017 © 1 To form start of a queue
ind sign
\-Frame Suet
006 ;
Sane AM : ‘
Existing
Action Required Comments
“em Yes/No __I [s the ATM affected by proposed works?
nternal No Na
‘TM
“Alarm System
Existing
Existing Alarm 2000 installed Contract Number 200948
(include
contract
\larm System no.)
lease state which Proposed I Survey required for the new local counters positions
\larm option is
ecommended for this
ranch
= ERE Security Equipment‘.
. . . Existing N/a ~
jecure Cabinet (Sze &A) Proposed I To go in the old fortress
CTV System ACCTV system is not required in a Local branch unless specifically advised
by the Security Team.
Existing Safe: Type 1185 To be re=used
Serial number
. HxWxD (mm) 1360h x 740w x 640d
bet Weight (kg)
Existing Safe: Type
Serial number
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Confidential
WITNO0850102
HxWxD (mm)
Weight (kg)
Existing Safe: Type
Serial number
H x Wx D (mm)
Weight (kg)
Proposed I Re-use existing safe
AMG details Ahour befare opening and 1 hour after closing
Miscellaneous.Equipment at Premises
. Existing Just outside the shop
osting box
Proposed I No change
‘tery (Camelot)
Existing On the retail counter
Proposed I To move to the new position
‘Jectricity key re- . Existing
harging Proposed
Other)
Health & Safety
tem Question to the agent, or potential operator. Response
‘ebestos Do you know if asbestos is present in the building lncnovasurvenrenuired
and do you keep an up to date asbestos register? ay Tee
Do you have a current electrical regulations (17"
Edition IEE as at 23/02/10) certificate?
trical Circuit If not, advise the Agent that if any work impacts unknown survey required
upon the electrics in the building, it is important
that they are upgraded as necessary.
Equality Act
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Confidential
“he FCA will gather information on Equality and Accessibility during the Branch Survey at visit 1 and visit 2. The
‘CA and NCA must discuss this, complete the accessibility assessment table fully following visit 2, agree on any
ictions required to address accessibility issues and escalate any red light issues in accordance with the guidance
iccompanying the accessibility assessment table. Any accessibility improvernent actions identified that are within the
iroposed operator's control (i.e, generally works to the premises) should then be listed below (the sections below
orrespond with the equivalent sections in the accessibility assessment table).
“he requirements for speech enhancement equipment and induction loop equipment will be dealt with as part of the
vorks paid for by Post Office Limited and are shown in the Counter equipment tables above.
\ccessibility issues identified in the accessibility assessment table that are outside the control of the proposed
rperator (e.g, access by public transport) are not recorded below. However, any red light accessibility issues must
till be escalated.
fein 2 Entering
List any issues identified in the accessibility assessment table
section ; F
and improvement works required
..1 Getting there by car - Does the operator need
o take any action to designate any car parking
paces controlled by the operator as for the use of
No action required parking available outside, car park around
lisabled customers? If yes, please state how many the corner
paces and what works are required.
'4 Reaching the doorway from the pavement Slight incline concrete ramp in place
2.2 At the doorway Access door good
13 Entrance signage New signage required
2.4 Comparison-with existing branch (Only if Na
ranch relocating)
».5 Particular features of the area/customer profile I Quiet village
section List any actions required
3.1 Moving through the premises, from the door
o the counter from which Post Office services will I Isle widths to be achieved
1e provided and back again
3.2 Queuing Turning circle to be put in place
1.3. At the counter No issues
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WITNO0850102
Confidential
4.4 Comparison with existing branch (only if branch Na
elocating)
1.5 Particular features of the area/customer profile I Rural village
Sketch Drawing
lease complete a sketch drawing to illustrate the proposed layout, including:-
. Internal building layout with new walls, doors etc
Location of Local counter(s)
Retail serving position including lottery terminal (if applicable)
Location of safe and coin container
BT point
Equipment location e.g. Paystation™, Bureau de Change rateboard, Electricity key re-charger (As applicable)
Scales position
All signage
lease.include the following key dimensions:~
Distance from the back wall to the rear edge of serving ‘counter
Distance from the front of the serving counter to the nearest retail fixture H
Width of turning circles
Width of aisles used to access, and exit the Local serving position {
Width of entrance door I
Width & Depth of entire unit, excepting any storeroom & welfare facilities.
‘lease embed a pdf document of the sketch here
Outline of project 1
Ince the scaping has been completed and a proposal discussed please enter a brief outline narrative of what activity
5 planned.
Jd Post Office fortress to be boarded over, safes to be re-used, mmg to be re-programmed, retail counter to move
«+ opposite wall but further into the shop, reduced in length and two local counters installed along side
Decision Tree I
¥ cost or space prohibits the premises being fully compliant with the Local branch Format specification, please detail I
he reasons why and comment on any alternative solutions.
Issue Management
lease record any particular issues or concerns arising from the meeting that may be helpful to the Project Manager
vhen they first visit the premises.
“he entrance ramp not correct, isle widths need to be achieved and adhere too
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WITNO0850102
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WITNO0850102
Confidential
Appendix 3
Conditions of Appointment
1 The Operator shall comply (and in the case of ongoing obligations shall continue
to comply for the duration of the Agreement) at its own expense with the
following conditions of appointment and shall ensure that any works/actions
that it is required to carry out or perform in order to achieve compliance with
the relevant condition of appointment are carried out or performed by the date
specified below for the relevant condition.
2 Aconditions of appointment addendum is included.
3 The Operator shall not be in breach of the Agreement, nor liable for any failure
or delay in complying with any condition of appointment by the date specified
above, if the Operator is prevented or delayed from complying with such
condition of appointment by a Force Majeure Event, provided that the Operator
must:
"31° ” “promptly notify Post Office Ltd in writing of the nature and extent of
the Force Majeure Event together with any additional information as
Post Office Ltd may reasonably require; and
3.2 use its best efforts to remove or overcome the effects of such Force
Majeure Event.
4 Following any notice from the Operator in accordance with paragraph 3.1, the
Parties shall discuss the effect of the Force Majeure Event on the relevant
condition(s) of appointment, and use all reasonable endeavours to agree any
changes to the condition(s) of appointment that may be required as a result,
which may include agreeing a revised date for the Operator to achieve
cornpliance with the relevant condition(s) of appointment.
5 For the purposes of paragraph 3 above, Force Majeure Event shall mean the
occurrence of any:
61 Acts of God, fire, explosion, flood, earthquake or other natural
disaster;
5.2 war, riot, civil commotion or terrorist attack;
53 interruption or failure of utility service, including electric power, gas
or water;
54 law or government order, rule, regulation or direction, or any action
taken by a government or public authority, including failing to grant a
necessary licence or consent (provided that the Operator has used its
best endeavours to obtain such licence or consent); and
5.5 refusal by the landlord and/or owner of the Branch Premises to
grant any necessary permission or consent (provided that the
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Operator has used its best endeavours to obtain such licence or I
consent),
which directly causes the Operator to be unable to comply with the relevant
condition of appointment by the date specified, provided that such event does
not arise from the negligence of the Operator.
PART A - GENERAL CONDITIONS OF APPOINTMENT
Condition of Appointment
EA1g I Operator will install and maintain lighting to Branch Opening bate
erisure that the entrance is at all times when the
branch is open well-lit
,I Operator will remove all obstructions from the Branch Opening Date
I EA19 -- I doorway and ensure that the doorway is at al! foe :
times kept free from obstructions (e,g, photo
booth, A-frame signs, bins, stock etc)
Operator will ensure that door mats are secured Branch Opening Date
EA26 I and flush fitting, and made of materials that do {
not significantly impede the progress of a I
wheelchair or other mobility alds co — —— i
EA34 The Operator shall ensure that floors or floor Branch Opening Date
coverings are level, clean, free of spills and free of
tripping hazards ~
The Operator shall ensure that the premises are I Branch Opening Date
well-lit
The Operator will remove all obstructions from the I Branch Opening Date
aisles and ensure that aistes are kept free of
obstructions (e.g. boxes, dispiay/promotion
EA33 I stands, fire extinguishers) so as to ensure that
aisle width is not reduced and that it is not
otherwise awkward for a customer in a wheelchair
or with mobility difficulties to manoeuvre through
the aisles __ -
Operator will ensure that the queuing area, Branch Opening Date
including any seating area, is kept free of
obstructions (e.g. boxes, display/promotion
stands, fire extinguishers) where these reduce the
width of the area or otherwise make it awkward
for a customer in a wheelchair or with mobility
difficulties to manoeuvre
Operator will install, maintain and keep charged Branch Opening Date
EA45_ I and available for customers at all times an
Induction loop system.
Operator will ensure that signs are installed in the I Branch Opening Date
EA46_ I counter area to clearly indicate to the customers
_I that an induction loop Is available _ tf ee
Operator will ensure that any signs provided by Branch Opening Date
Post Office Ltd to indicate which materials can be
EA47 provided in alternative formats to assist those with
visual Impairments are clearly displayed in the
counter area
EA4t
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EA48
Operator will ensure that its staff are aware of the
ways in which it may be possible to change
materials on the spot within the branch so as to
be visible or usable by customers with visual
impairments, e.g. free use of any photocopier to
enlarge documents, free use of magnifying glass
etc
Branch Opening Date
EA53
Operator will ensure that all people providing
services to customers at the branch will undertake
Post Office Ltd - approved training covering:
- the obligations on service providers under
the Equality Act 2010
- the approach to be taken by those providing
Post Office services in order to ensure
compliance with legislation and generally to
maximise the accessibility of Post Office
Services
Branch Opening Date
PART B ~ SITE SPECIFIC CONDITIONS OF APPOINTMENT
Condition of Appointment
Date for Completion
A Operator to carry out a deep clean of the interior Branch Opening Date
of the Branch Premises
a Operator to repair/replace Sighting in the interior Sranch Opening Date
of the Branch Premises to a standard of at least
750 lux,
“ Operator to remedy any health and safety risks Branch Opening Date
identified as being present at the Branch
Premises,
4 Branch Opening Date
Operator to clean the windows of the Branch
Premises (inside and outside)
ACCESSIBILITY CONDITIONS OF APPOINTMENT
SITE SPECIFIC
Condition of Appointment
Date for Completion
Operator will ensure that the additional aisle width
is created to enable wheelchair customers to
manoeuvre through the aisles in compliance with
the standards in Post Office Ltd’s Accessibility
Guide.
Branch Opening Date
Operator will ensure that adequate turning space
Is created in compliance with the standards in Post
Office Ltd’s Accessibility Guide.
Branch Opening Date
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Appendix 4
Calculation of Transition Payment
Z Definitions used in Appendix 4
In this Appendix 4:
Annual Gross Remuneration
Average Monthly Net Remuneration
Annual Net Remuneration
Base Remuneration
Daily CTP or AOP
Exceptional One-Off Payments
Financial Year
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4A_27908658_26 Farncombe 100923 MD 12/03/2015
means the gross remuneration
received by the Operator from Post
Office Ltd under the Existing
Contract before deduction of any tax
or national insurance in a complete
Financial Year. (For the avoidance of
doubt, where VAT is properly
chargeable to Post Office Ltd by the
Operator under the — Existing
Contract, the, amount of VAT
charged ‘is riot’ included” in ‘gross
remuneration.)
means the amount calculated in
accordance with clause 4 below
means the gross remuneration
received by the Operator from Post
Office Ltd under the Existing
Contract less any Exceptional One-
Off Payments and before deduction
of any tax or national insurance in a
complete Financial Year
means the Annual Net
Remuneration received by the
Operator in the Last Financial Year
means the Monthly CTP or AOP
divided by the number of days in the
month in which the Start Date falls
means any sums the Operator may
have received as part of Annual
Gross Remuneration but which sums
were exceptional payments of a type
listed in Table 1 below
means the period of 12 months
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-Relevant:Days:
Confidential
Last Financial Year
Month
Monthly CTP or AOP
Relevant Months
Start Date
Calculation of Transition Payment
from (and including) 1 April in one
year to (and including) 341 March in
the following year
means the last complete Financial
Year (from 1% April to 34% March
inclusive) before the Start Date
a complete calendar month
means the Core Tier Payment (CTP)
or Assigned Office Payment (AOP)
being paid to the Operator per
Month under the Existing Contract
immediately prior to the Start Date
means, where the Start: Date.is- not. -
the first day in a calendar month, the
number of days between, and
including, the Start Date and the last
day of the month in which the Start
Date falls .
means the Months between the
Start Date and 30 September 2015
(inclusive) (and for the avoidance of
doubt only complete Months are
included in the number of Relevant
Months)
means the Start Date specified in
clause 5 of the Preface.
\f the Operator's Existing Contract has been in place for at least one
complete Financial Year on the day before the Start Date, the Transition
Payment shall be calculated as follows:
Basic Payment
The Basic Payment shall be an amount equal to the Operator's Base
Remuneration.
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22.
23
3.2
Confidential
Additional Payment
The Additional Payment shall be an amount equal to the aggregate of (a)
the Monthly CTP or AOP multiplied by the number of Relevant Months and
{b) the Daily CTP or AOP multiplied by the number of Relevant Days.
The Transition Payment will be the aggregate of the Basic Payment and the
Additional Payment, and shall be paid in accordance with clause 7 of this
Preface and subject to Part 3 of the Standard Conditions.
An illustration of the calculation of the Transition Payment (a ‘Transition
Payment Illustration ') will have been sent to the Operator before the
Commencement Date for illustration purposes only and the amount of the
Transition Payment, which will be calculated in accordance with this
Appendix 4 by reference to the Operator's actual Start Date, may be less
than the amount shown in the Transition Payment Illustration.
Adjusting the calculations where there is no Last Financiat Year
If on the day before the Start Date the Operator's Existing Contract has
been in place for at least 12 Months but for less than one complete
Financial Year the Transition Payment shall be calculated as follows:
Basic Payment
The Basic Payment shall be an amount equal to the Annual Net
Remuneration received by the Operator from Post Office Ltd under the
Existing Contract in the 12 Months immediately prior to the Start Date.
Additional Payment
The Additional Payment shall be calculated in accordance with clause 0
above.
If on the day before the Start Date the Operator's Existing Contract has
been in place for less than 12 Months, then the Transition Payment shall be
calculated as follows:
Basic Payment
The Basic Payment shall be an amount equal to the Average Monthly Net
Remuneration multiplied by 12.
Additional Payment
The Additional Payment shall be calculated in accordance with clause 2.1.2
above
Average Monthly Net Remuneration
An Operator's Average Monthly Net Remuneration is calculated as follows:
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I
1
WITNO0850102
Confidential
4.1.1 if the Operator's Existing Contract has been in place for at least 3
Months but less than 6 Months on the date on which the Transition
Payment Illustration is prepared by Post Office Ltd, the gross
remuneration received by the Operator from Post Office Ltd under
the Existing Contract less any Exceptional One-Off Payments and
before deduction of any tax or national insurance during the 3
Months immediately before that date will be aggregated and the
aggregated figure will be divided by 3;
41,2 if the Operator's Existing Contract has been in place for at least 6
Months but less than 9 Months on the date on which the
Transition Payment Illustration is prepared by Post Office Ltd, the
gross remuneration received by the Operator from Post Office Ltd
under the Existing Contract less any Exceptional One-Off
Payments and before deduction of any tax or national insurance
“during the 6 Months immediately beforé that'date will bé *
aggregated and the aggregated figure will be divided by 6;
413 if the Operator's Existing Contract has been in place for at least 9
Months but less than 12 Months on the date on which the
Transition Payment Illustration is prepared by Post Office Ltd, the
gross remuneration received by the Operator from Post Office Ltd
under the Existing Contract less any Exceptional One-Off
Payments and before deduction of any tax or national insurance
during the 9 Months immediately before that date will be
aggregated and the aggregated figure will be divided by 9.
Discretion for Post Office Ltd to include Exceptional One Off Payments
A payment that would otherwise have been an Exceptional One Off Payment
may in Post Office Ltd's absolute discretion nevertheless be included by Post
Office Ltd in the Operator's Net Remuneration for the purposes of
calculating the Basic Payment if on investigation by Post Office Ltd the
payment is determined to be a substantial and warranted sum that has
been posted to Wage Type 1008 “Correction Sales Related” in the period
used to derive the relevant Net Remuneration figure.
Examples of Exceptional One-Off Payments
Examples of Exceptional One~Off Payments include those listed in Table 1
below. However, this is a non-exhaustive list.
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WITNO0850102
Work Type Description = examples of exceptional payments
Any ‘Overscale’ Payments including:
Rent Overscale
MSPO Overscale
IFPO Overscale Payment
CFPO Overscale Payment
CO Overscale Payment
Network Change (NC) Overscale Payment
Network Change (Core and outreach) Initial Sign Up Payment
Any Transitional Payments including:
POCA Transition Payment
RM Label monthly Sum
Lump Sum Payment
Any Incentive Payments including:
Trial Payment
STEP POFS Incentive Scheme
STEP Life Insurance & 50+Bonus
£15 Life & 50+ Insurance Bonus
POFS-Data Capture
Moneygram Incentive
Lottery Incentive
PO HomePhone Incentive
Mails Segregation
I Any ex gratia, miscellaneous, or obsolete payments including:
Correction: Non Sales Related or Sales Related
I Product Awareness Payment
Event Post Office Payment
RS Ex-Gratia Payment
BDM Adjustment
Mails Count Project
Retail Survey payment
Temporary Closure payments
Goodwill payments
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WITNO0850102
WITNO0850102
To: ,
Post Office Limited i
148 Old Street i,
London
EC1V SHQ vi
RE: Farncombe BRANCH (EXISTING BRANCH) ~ TERMINATION REQUEST LETTER
i. 1, Mr Chirag Sidpura of 20 Farncombe Street, Godalming, Surrey, GU? 3LH, (Existing Agent)
hereby offer to terminate my current subpostmaster contract with Post Office Limited fdr'the I *
operation of the Existing Branch (Existing Contract) by mutual consent on the terms set out In this
Termination Request Letter on fess than the notice period required by the Existing Contract to enable
Mr Chirag Sidpura to enter into a new Local Post Office Agreement with Post Office Limited to
operate a Local Post Office Branch from the same premises, (Agreement)
2. I acknowledge and agree that:
2.1 If and only if this signed Termination Request Letter is submitted to Post Office Limited within
the timescales previously notified to me by Post Office Limited, I will be deemed to have made
a legal offer to Post Office Limited to terminate the Existing Contract with effect from 23:59 on
the day immediately before the Start Date as defined in the Preface to the Agreement (the
Start Date) (Request to Terminate);
2.2 Iwill not be able to withdraw my Request to Terminate without the prior written consent of
Post Office Limited;
2.3. My Request to Terminate may only be accepted by Post Office Limited in writing within two
weeks of the date on which Post Office Limited receives this Termination Request Letter
properly signed by me Mr Chirag Sidpura (Acceptance Period). If Post Office Limited does
not accept my Request to Terminate by signing and returning to me one copy of this
Termination Request Letter before the Acceptance Period has ended, it shall be deemed to have
been rejected and i shall continue to operate the Existing Branch in accordance with the
Existing Contract, which shall continue in full force and effect, subject to its terms;
2.4 If the Agreement is terminated by Post Office Limited at any time in accordance with the terms
of the Agreement prior to the Start Date, Post Office Limited’s acceptance of my Request to
Terminate shall be deemed to have been immediately withdrawn and 1 shall continue to
operate the Existing Branch in accordance with the Existing Contract, which shail continue in
full force and effect, subject to its terms; }
2.5 If the Existing Contract is terminated by Post Office Limited in accordance with its terms prior
to the Start Date, the Agreement may be terminated by Post Office Limited immediately by
giving written notice to Mr Chirag Sidpura under the Agreement;
2.6 The Existing Contract shall continue in full force and effect (subject always to the prior exercise
by Post Office Limited of any right of termination contained in the Existing Contract) up to and
including 23:59 of the day immediately before the Start Date, at which time (provided Post
Office Limited has accepted my Request to Terminate in accordance with the terms of this
Termination Request Letter) the Existing Contract shall be deemed to have been terminated by
the mutual agreement of both myself and Post Office Limited;
2.7 I shall be required to continue to operate the Existing Branch in accordance with the terms of
the Existing Contract up to and including 23:59 of the day immediately before the Start Date;
2.8 The termination of the Existing Contract shall be without prejudice to: (i) any rights and/or
obligations of me and/or Post Office Limited accrued under the Existing Contract before the
Start Date; (ii) any rights and/or obligations under the Existing Contract that are expressed to
survive termination; and (iii) the payment of any money owed, whether under the terms of the
Existing Contract or any other contract or lease or licence between me and Post Office Limited
or between me and any company in the Royal Mail Group (meaning Royal Mail Group Limited,
its holding companies and subsidiaries, and any subsidiaries of such hoiding companies, For the
purposes of this Termination Request Letter, holding company and subsidiary shall have the
meanings given to them in section 1159 of the Companies Act 2006);
2.9 Without affecting any amounts due to me which have accrued under the Existing Contract in
relation to the period before the Start Date, I shal! cease to be entitled to all of the rights and
benefits under the Existing Contract, including, where applicable, remuneration payable under
4A_24059364_11 Farncombe 100923,
‘TRL, - CLEARED 16.10.13
WITNO0850102
that contract, statutory sick pay, sick absence scheme substitution allowance, absence to
attend territorial or reserve forces allowance or holiday substitution allowance from 00:00
hours on the Start Date;
2.10 I acknowledge that any statutory obligations relating to the staff at the Existing Branch which
may apply as a consequence of termination of the Existing Contract shail be my responsibility;
and
2.11 Post Office Limited shall have no liability to me if Mr Chirag Sidpura fails to submit my
Request to Terminate to Post Office Limited or fails to do so within Post Office Limited’s
timescales.
3 Conversion Payment
I further acknowledge and agree that:
3.1 Post Office Limited has certain obligations under the Agreement to pay Mr Chirag Sidpura the
Conversion Payment (as defined in the Agreement), subject to the relevant terms and
conditions set out in the Agreement;
3.2 Post Office Limited will not be liable for any tax which may be due, or for any other deduction
required to be made, In respect of the Conversion Payment;
3.3 The Conversion Payment paid to the Operator under the Agreement shall be in full and final
settlement of any and all clalms that I (being either the operator being appointed by Post Office i
we wave > uLtd-under the Agreement) have.or may have against Post Office Limited (or any other.member I i
. of the Royal Mai! Group) or its officers or employees howsoever arising and whether arising out
of the termination of my position and the Existing Contract and whether under common law,
contract, statute or otherwise. I agree that this is reasonable given that I am the operator
being appointed by Post Office Ltd under the Agreement.
4A_24059364_11 Farncombe 100923
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WITNO0850102
I confirm that neither Post Office Limited or any person connected with Post Office Limited has
placed me under any pressure or undue influence to sign this Termination Request Letter and
that I have taken independent professional advice on the terms of this Termination Request
Letter.
Signed
Print Name: Mr Chirag Sidpura
(Existing Agent of the Existing Branch)
2
Ch Apo. 9a!
Date: on
TO BE COMPLETED BY POST OFFICE LIMITED:
The Request to Terminate set cut above is EITHER
I Accepted*
'OR
I Not aseépted
by Pést Office Limited.
+delete as applicable
Signed oueee
Print Name: omens i
Title: eee
a duly authorised signatory of Post Offi
ALLS 1225,
Date:
I
I
{
I
I
4A_24059364_14 Farncombe 100923
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WITNO0850102
AGENT RECRUITMENT SECTION
TO: Network Support Admin Team
FROM: Agent Application Team Date:
SUBJECT: Transfer Papers for FARNCOMBE’ Spso“400923°5
IMPORTANT DOCUMENTATION --- TO BE COMPLETED AND RETURNED ON DAY OF
TRANSFER IN THE ENVELOPE PROVIDED
PLEASE ENSURE THAT YOU RETURN THIS FACING SHEET, ALONG WITH ITEMS 5 & 7,
copies of items 1 (x2), 2, 6 & 8 +9 if required. 7
ue ACKNOWLEDGEMENT OF APPOINTMENT (x 3) 1 to keep, 1 to Chesterfield, 1 to retum to
Leeds. :
Uv“. P3014 - Non-disclosure statement ~ Official Secrets Act and confidential information X 2
3. P242 FINAL CASH ACCOUNT FORM (x 2) 1 to be sent to former Subpostmasters accounts
upon completion) 1 to keep?
4. P344 TRANSFER REPORT (x 1) (to be sent to former Subpostmasters accounts in
Chesterfield upon completion)
75. RESIDENTIAL PROFORMA (x 1) 4 to return to Leeds
YZ APPENDIX A and B - list of Rules, Postal Inst., forms & items loaned by POL (x 2) 4 to keep
and 4 to return to Leeds
7, P356 - List of Assistants to be employed (x 1) to be returned to Leeds
was P43 (x2) 1 to keep and 11 to return to Leeds
9. Extra P13 at end of document for additional persons involved in the application process who
are not captured by the P250 process.
Thank you
Nene Date_%2[oi [2013
Signature. Auditor/&éeStss
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ARS adv Sep 10 - {Items of Property transferred. Farncombe 100923
POST OFFICE LTD
Appendix A
Nx Copies of Circulars, Notices & Operational Focus issued since ARR agle_
Nw Copy of the current postage rates
“\ = Compliance file (OL66 financial services for all branches and OL67 travel irisurance for on demand
travel insurance branches)
* Data Protection Act Leaflet
Counters Operations Manuals: - Tick all those on hand
National Lottery
Post Office® Paystation
Security
Horizon Online Equipment & Administration
CH SETVICES u B oe
Appendix B
Items of property transferred to the incoming Agent by Post Office Ltd, or otherwise required for operational
reasons;
Stamp Portfolios .. . s Tate cient comic eBbl dad md ThE 6 PRISM RT ACC TasT bet ob aee
Tape for measuring parcels... 0... cece eee cere n ere rete eet n eet eee e eee es
Parcel scales ....
Letter scales
Test weights 1 x 50g, 2 x 100g, 4 x 200g, 2 x 500g, 1 x 1kg, 2 x 2kg, 1x 5kg +”
Stationery cabinet(s) / 2, 3 or 4 drawer metal coin cabinet. .X. { » EWS. LOSES, 4
Steel datestamps /Self Inking datestampsS ...........ceceeceeceesteteeeeeeseeeeeteteene
PiP Template . .
Felephidtia HanGs6tS cs ican ces exes cues ewe rete mse ONCE Or KH Sees e es Nee RRS Oma OD
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Items loaned to the incoming Agent by Post Office Ltd: ss
Horizon Equipment - How many:
Processing Units 2
Keyboards ...
Monitors . Pin Pads...
Printers.
Post Office® Safes, how many’
Serial number(s) from hinge of safe
Have all the keys been handed over? .;
GRO —
GRO
Post Office® alarms - System type and number of fob:
Official stamp vending machine - How many? . .
Serial number(s) . .
Have all keys been handed over’ BEEN sins 9
- Safe tilt mechanism
DDA induction Loop Sticker 98 (0
DDA Portable Kit N fo. DDA signature template N (a Arrest
Any other equipment?......... io es
Mailwork Offices Only
Post Office® cycles and accessories ....... fs diese GLADSEEL CPR be F 85 66 aren d oaR Rus Koes +
Outgai ter/Operator Signature/Authorised Signatery's Signature:-
Date;_92(o1 Li3
Signature of Outgoing Subpestmaster/Operater-witnassed_by:-
Print Name: Witness signature:
Date: Plots
Date 22 [o1 I 13
Signature of fncsrinng Subjpostmacter/Dparator-winssend:iye=
Print Name:
Date: 2201 { se
Witness signature:
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}
H
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P13
YOU SHOULD READ THIS DOCUMENT CAREFULLY AND THEN SIGN YOUR NAME TO THE DECLARATION
BELOW.
POST OFFICE LIMITED’S OBLIGATIONS
Post Office Limited must ensure that letters, parcels and all other communications or items entrusted to it are not interfered with in any way. Post
Office Limited must also ensure that all transactions and interactions with customers are conducted In line with business policy and current
legislation.
To help Post Office Limited provide this essential service to the community, there are important legal requirements with which you must comply. It
is Important for you to be aware of and understand these provisions, not only for your own sake but also in order that you do not, through any fault
or amission on your part, enable or tempt others to break them.
SAFETY OF POSTAL PACKETS
It is a criminal offence to steal, deliberately destroy or damage a letter, parcel or any other postal packet in course of transmission by post. It is
also an offence to open or delay {contrary to your duty) a letter, parcel or any other postal packet in course of ransmission by post.
Persons suspected of criminal offences will be subject to investigation which may lead to prosecution in the criminal courts. Serious penalties,
including terms of Imprisonment, are provided for such offences. Other misconduct which endangers the safely or secutity of a postal packet may
lead to termination of employment or engagement or contract with Post Office Limited.
PREVENTING AND REPORTING CRIME
You have a civil and contractual duty to report any suspicions that you may have of criminal behaviour in others and Post Office Limited is
committed to recover the value of any loss caused by crime and the investigation/prosecution costs.
CRIMINAL OFFENCES
If you are charged with any criminal offence whilst employed or engaged by Post Office Limited, you must immediately inform your line manager of
the detaiis, Where a person engaged in Post Office Limited business is involved in a criminal offence, the police have discretion to notify Post
Office Limited of convictions and may provide other relevant information.
CONFIDENTIAL INFORMATION
You must not whilst employed or contractually bound by Post Office Limited or engaged in Post Office Limited's business, nor after that
employment or engagement ceases, disclose to any other person, firm or company, or publish or broadcast or use for your own benefit or for the
benefit of a third party any confidential information relating in any way to the activities, operations or business methods of Post Office Limited or Its
business partners, except as previously authorised in writing by or on behalf of Post Office Limited. Any unauthorised disclosure may amount to a
criminal offence.
CODE OF BUSINESS STANDARDS (or any standards that may replace this)
High standards of personal conduct al work are expected of everybody who works for the company. We should all demonstrate:
D Care, challenge to make things better and commitment
1 Honesty and integrity
1 Punctuality and good attendance,
Conduct which damages service to customers or the reputation or efficiency of the company Is unacceptable, Including for example lateness, poor
attendance, dishonesty, drunkenness, use of illega! substances and violent behaviour.
PHOTO ID — {If applicable)
In signing this document you agree that you understand that It is an absolute requirement for you to display or to be able to produce Post Office
Limited photographic identification, or in the case of contractors other agreed photographic identification, at all times that you are on duty or within
Post Office Limited premises. ( If applicable)
DATA PROTECTION ACT
Any person who handles information about Identifiable living people whether processed electronically or manually may also commit an offence
under the Data Protection Act 1998 if he/she improperly obtains, holds, uses or discloses any such information
Continued overleaf
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I HAVE READ AND FULLY UNDERSTAND THIS DOCUMENT; I UNDERSTAND THAT IT FORMS PART OF MY *
CONTRACTUAL DUTY TO ADHERE TO ALL OF THE STANDARDS DEFINED ABOVE. ! AGREE THAT A COPY
WILL BE RETAINED IN MY FILE.
If you are an agency worker or contractor, you agree that signing this form does not imply that you should be
construed as an employee of Post Office Limited and you accept and agree that you are not an ernployee of
Post Office Limited.
The person signing this form should sign with their ordinary signature in the presence of a Post Office Limited
appointed witness.
Full Name; Farncombe 100923
(Block Capitals)
NI Number
Pay Number (If applicable): ....c.sssssssssssssscssssesessnseerseseses
(Leave blank- for POST OEFIGE LIMITED se...
Signature: . G RO
DQ Mesh ZO.
Date of signature:
Signed in the presence of Post Office Limited appointed witness:
Post Office Limited witness Print Name:
{Block Capitats)
Post Office Limited witness Job Title:
Post Office Limited witness Signature:
Post Office Limited witness Telephone No:
Please ensure this form is signed and witnessed before being forwarded to Agent Application Team
Pos Oca Limited isan Equal Oppoduntles Employer, Poslive about alkahlay. Form Namo: P13
Post Olea Lites waxing nama cf Post Ofc United Lid glared number 2154540, eer Povo Le of amploynen pis 7 years
Regleradin Encland and Wale, Onmer:Procicl Manager SecuikyVeting
Regatered lea; 148 OK Sveet London, EC1V SHG Vorsen 1 - Last Revawed: Api 2012
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®
Subpostmaster’s/Operators Contract
@ Acknowledgement of Appointment
I accept The Appointment as Subpostmaster/Operator at:
FARNEO
SPSO CONTRACT
and agree to be bound by the terms of my contract,
and by the rules contained in the book of rules and
the instructions contained in those postal
instructions issued to me.
Date Signature of Subpostmaster /Operator
Date Signature of Witness
spouse aiod ico ce aa or rat No Tate Issued: [Review Date: ‘Owner I Location Stored - Share point
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Post Office Ltd is registered in England and Wales. Registered No. 2154540. Registered Office 148 Old Street, London, EC1V SHO.
Post Office and the Post Office logo are registered trade marks of Post Office Ltd.
WITNO0850102
Agent Application Team
Post Office Ltd
The Markets
6-16 New York Street
LEEDS
LS2 7DZ
FARNCOMBE - 100923
Please state whether this office is residential or non residential:
RESIDENTIAL / NGRFRESIBENFIAL*
If the office is residential will you be residing on the premises?
YES / SEE*
If "NO" can you please provided us with your private address and telephone
number for our records:
ADDRESS 20 Farncombe SYeeT
Cadacone ' Sue pey
POST CODE Gut SL
TELEPHONENO_I GRO
——— I
Thank you
Agent Application Team
*Delete as applicable
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Contractual Agreement Production Team
Post Office Ltd
1" Floor, The Markets Post Office
6-16 New York Street
LEEDS.
LS2 7DZ.
Private and Confidential
Mr Chirag Sldpura
Sids News Ltd
Farncombe PO Branch
20 Farncombe Street
Godalming
Surrey
GU7 3LH
29.05.2015
Dear Mr Sidpura
Your Local Agreement for Farncombe Post Office® branch (Agreement) - Variations to
your Agreement
Following our recent discussions regarding your Agreement and the need to make certain
changes to it, I am writing to confirm that Post Office Ltd would be prepared to agree to the
changes set out in the Schedule to this letter.
The Schedule Is:
Schedule Title — a
Variation Schedule: Opening Reduction in Branch Opening Hours
I Hours
As these changes amount to varlations to your Agreement, I would be grateful if you could sign
the attached copy of this letter agreeing to these variations, and return it in the envelope
provided by 08:06.2015,
If you do not return the signed copy by the date specified this decision to agree these changes
will be suspended until Post Office Limited receives the signed copy.
Should you require any further information then please contact me using the contact number
below.
You
Contractual Agreement Production Team
Post Office Ltd
www.postoffice.co.uk
Post Office Ltd is registered in England and Weles. Registered No. 2154540, Registered Office Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ
Post Office and the Post Difice logo are reoistered trade marks of Post Office Ltd,
Document Title:
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VARIATION SCHEDULE: OPENING HOURS
With effect from 26.06.2015, your new contracted hours will be as follows:
Monday 08:00 to 19:00
Tuesday 08:00 to 19:00
Wednesday 08:00 to 19:00
Thursday 08:00 to 19:00
Friday 08:00 to 19:00
Saturday 08:00 to 19:00
Sunday 08:00 to 13:00
It is a condition of Post Office Limited agreeing to this change in Opening Hours that a poster is
displayed in the Operator's branch advising customers of this change for at least 4 weeks before
the date on which the change is to take effect. The Operator must immediately order at its own
cost sufficient quantities of the new opening times poster for the branch by contacting HH Global
on: 01254 295 275, and start to advise customers of the branch of the changes as soon as
possible.
Post Office Ltd will also make arrangements for any changes required to the time locks on any
security equipment the Operator has to be implemented. This work will tie in with the date the
opening hours change and the Operator will be invoiced directly by the contractor for any work
required, The Invoice is payable by the Operator within 7 days of receipt and payment is a
condition of Post Office Limited agreeing to this change.
SIGNED for and on behalf of
Sids News Lid
By:
Signature:
Print full name:
Position:
Date:
4A 3020210413 CLEARED FOR USE 22/-4/15
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Personnel number:
F.o.Address: Mr
Lastname: Sidhpura Birthname:
Firstname! Chirag Initials: CR
Second title: Known as: Ramesh
Name format: Mr Chirag Ramesh Sidhpura
Language: Gender: Male
nthe: I GRO
Nationality:
Birthplace:
DISABILITY INFORMATION - INFOTYPE 4,
No cata
ADDITIONAL INFORMATION - INFOTYPE 77.
WITNO0850102
Dates - From: 22.01.2013 To: . .
EVENTS - INFOTYPE 0
Dates - From: 14.08.2015 To: . .
Event type: Termination Event reason: Network Transformation _Employment status: Withdrawn
Dates - From: 01.09.2014 To: 13.08.2015
Event type: Company Code Conversion _Event reason: Campany Code Conversion _Employment status: Active
Dates - From: 22.01.2013 To: 31.08.2014
Event type: Appointment Event reason: New agency appointment Employment status: Active
ORGANISATIONAL ASSIGNMENT - INFOTYPE 1
Dates - From: 14.08.2015 To:
Personnel area: Post Office Limited Personnel sub-area: England
Employee group: Agents Employee sub-group: AK Scale Monthly C2
Costcentre: 105152 Business area:
Payroll area: Agent Monthly Position 99999999 Integration: default posi
Job: Agent Organisational unit: Farncombe PO
Organisational key: Employment contract: Single Agent
Dates - From: 01.09.2034 To; 13.08.2015
Personnel area: Post Office Limited Personnel sub-area: England
Employee group: Agents Employee sub-group: AK Scale Monthly C2l
Cost centre: 105152 Business ar
Payrollarea: Agent Monthly Position 50023469 100973 Commercial
Job: Agent Organisational unit: Farncombe PO
Organisational key: Employment contract: Single Agent
WITNO0850102
Dates - From: 22.01.2013 To: 31.08.2014
Personnel area: Post Office Limited Personnel sub-area: England
Employee group: Agents Employee sub-group: AK Scale Monthly C21
Cost centre: 2540615 Fort William Business area:
Payroll area: Agent Monthly Position 50023469 100923 Commercial
Job: Agent Organisational unit: Farncombe PO
‘Organisational key: Employment contract: Single Agent
ADDRESSES - INFOTYPE 6
Address type: Forwarding Address
Dates - From: 14.08.2015 To: . .
Address: c/o Farncombe PO, 20 Farncombe Street, , FARNCOMBE, GU7 3LH, United Kingdom
Telephone No!
Address type: Home Address
Dates - From: 22.01,2013 To: . .
WITNO0850102
WITNO0850102
Address: Farncome PO, 20 Farncome Street, , FARNCOMBE, GU7 3LH, United Kingdom
Telephone Nof
Address type: Next of Kin
Dates - From: 22.01.2013 To: . .
usI 2 ESS er SRE]
Telephone No: SSSR
Address type: Mailing Address
Dates - From: 22.01.2033 To:
Address: Farncombe PO, 20 Farncombe Street, , FARNCOMBE, GU7 3LH, United Kingdom
Telephone No:
WORK SCHEDULE - INFOTYPE 7
Dates - From: 22.01.2013 To: . .
‘Work schedule rule: Agent standard 6 day Time man. status: No time eval.
Employment %: 100.00 Monthly hours: 182.00 Weekly hours: 42.00
Dallyhours: 7.00
Weekly workdays: 6.00
BASIC PAY - INFOTYPE 8
Dates - From: 22.01.2013 To: . .
Reason for change: New Appointment Capacity util. level: 100.00
Pay scale type: Agents
Payscale area: National
Pay scale group & level:
Dates - From: 22.01.2013 To: . .
Reason for change:
Payscale type: Agents.
Payscale area: National
Pay scale group & level: NIBAND
Hours worked per period: 182.00 Monthly
Next increase: 00.00.0000
Capacity util. level: 100.00
Hours worked per period: 182.00 Monthly
Next increase: 00.00.0000
WITNO0850102
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Pay History:-
From To Wage type. Amount — Number Unit
22.01.2013 .. 0023 Core Tier Payment 0.00 0,00
22.01.2013 .. 9001 NIPOC factor 0.00 37.60 Percent.
22.01.2013 9005 NIPOC non-staff band 253.27 (0.00
22.01.2013 9003 NIPOC staff costs actual 001 = 0.00
BANK DETAILS - INFOTYPE 9
Dates - From: 01.02.2015 To:
Bank details type: Main bank
Payee: ‘Mr Chirag Ramesh Sidhpura
Payment Method: BACS Transfer
Postcode: GU7 3H City: FARNCOMBE Country: United Kingdom
sankkey: {GRO}
Purpose:
Bank account!” GRO I 85 Roll number:
Currency: British Pound
Dates - From: 22.01.2033 To: 31.01.2015,
Bank details type: Main bank
Payee: Mr Chirag Ramesh Sidhpura
Payment Method: BACS Transfer
Postcode: © GU73LH City: FARNCOMBE Country: United kingdom
Bank key: BS Roll number:
Purpose:
Currency: British Pound
RECURRING PAYMENTS - INFOTYPE 14
From To Wage type Amount Number Unit
01.10.2013 13.08.2015 ATM Type AO - Mthly Pymt 300.00 0.00
01.08.2015 31.08.2015 E/N Not Brought to A/C 505.90 0.00
01.02.2014 28.02.2014 E/N Not Brought to A/C 200.00 0.00
WITNO0850102
01.07.2013 13.08.2015 NFSP full rate 9.00 1.00 Months
CONTRACT ELEMENTS - INFOTYPE 16
No data
‘TRAVEL PRIVILEGES - INFOTYPE 17
Dates - From: 22.02.2013 Te:
R.grp M/Astatutory Agents
R.grp M/A enterprise Other Agents
R. grp travel costs Non Agents
Vehicleclass _Nodistinction
Peried parameter No distinction
Exgrp expense type Other Agents
Erp Trip Management Other Agents
Assigments:
WITNO0850102
Company code
Business area
Cost centre
Funds centre
Fund
DATE MONITORING - INFOTYPE 19
No data
COST DISTRIBUTION - INFOTYPE 27
Dates - From: 22.01.2013 To: 31.08.2014
Costs to be distributed Wage/salary
Co.cade Bus.area Cost centre Per cent
WITNO0850102
4254 Head of AreaS7100 100.00
Dates - From: 22.01.2013 To: 31.08.2014
Costs to be distributed Travel expenses
Co.code Bus.area Cost centre Per cent
1254 Fort William 100.00
REFERENCE PERSONNEL NUMBERS - INFOTYPE 31
No data
OBJECTS ON LOAN - INFOTYPE 40
No data
WITN00850102
DATE SPECIFICATIONS - INFOTYPE 41.
Dates - From: 22.01.2013 To:
Date type: Notional Start Date Date: 22.01.2013
Date type: Current Emp.Str Date Date: 22.01.2013
Date type: Vetting completed Date: 01.11.2012
DATE SPECIFICATIONS - INFOTYPE 52
No data
‘TAX DATA - INFOTYPE 65
Dates - From: 06.04.2015 To: . .
WITNO0850102
Tax code: NT Tax code source: P9X Tax refund indicator: Tax basis: Cumulative
Starter details from P45:-
‘Tax week no.: 00 Tax month no.:00 Taxable pay: 0.00 Tax paid: 0.00
Dates - From: 07.04.2014 To: 05.04.2015
Tax code: NT — Tax code source: P9X Tax refund indicator: Tax basis: Cumulative
Starter details from P4S:~
Tax week no.: 00 Tax month no.:00 Taxable pay: 0.00 Taxpaid: 0.00
Dates - From: 01.07.2013 To: 06.04.2014
Tax code: NT Tax cade source: P6 Tax refund indicator: Tax basis: Cumulative
Starter details from P45:-
‘Tax week no.: 00 Tax month no.: 00 Taxable pay: 0.00 Tax paid: 0,00
Dates - From: 08.04.2013 To: 30.06.2013
WITNO0850102
Tax code: SOOT Tax code source: P9 Tax refund indicator: Tax basis: Cumulative
Starter details from P45:-
Tax week no.:00 Tax month no.:00 Taxable pay: 0.00 Tax paid: 0.00
Dates - From: 01.02.2013 To: 07.04.2013
Tax code: 464T Tax code source: PG Tax refund indicator: Tax basis: Week 1/Month 1
Starter details from P45:-
‘Tax week no.; 00 Tax month 1
00 Taxable pay: 0.00 Tax paid: 0.00
Dates - From: 22.01.2013 To: 31.01.2013
Tax code: OT Tax code source: P46 Tax refund indicator: Tax basis: Week 1/Month 1
Starter details from P45:-
‘Tax week no.: 00 Tax month no.:00 Taxable pay: (0.00 Tax pald: 0.00
WITNO0850102
NATIONAL INSURANCE DATA - INFOTYPE 69,
Dates - From: 22.01.2013 To:
Ni Category:
NINumber: I f
Certificate held: None
NATIONAL INSURANCE HOLIDAY
Certificate held: No
WITNO0850102
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Issuing authority
Standard deduction —_0.00
Protected 0.00
Grand total 0.00
Constant fee
Processing fee 0.00
PENSION FUNDS - INFOTYPE 71.
No data
PENSION FUNDS - INFOTYPE 85
No data
‘SSP/SMP EXCLUSIONS - INFOTYPE 86
No data
SMP RECORD « INFOTYPE 88.
No data
EXTERNAL ORGANISATIONS - INFOTYPE 219
No data
ABSENCE DATA - INFOTYPE 2001
From To Type of absence Absence Absence Calendar Sickness description Associated details:-
hours days days Event From To
No data
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WITNO0850102
ABSENCE QUOTAS - INFOTYPE 2006
from To Category Quota Number Deduction Neg deduction to Deduction from Deduction to
03.04.2017 31.03.2019 $1 HolWdyCim-Weekday Claim 42.0000 0.00000 0.00000 01.04.2017 31.03.2019
01.04.2017 31.03.2019 52 HolSunClm-Sunday Claim —7,00000 0.00000 0.00000 01.04.2017 31.03.2019
01.04.2055 13.08.2015 51 HolWdyClm-Weekday Claim 9.00000 _0,00000 0.00000 01.04.2015 13.08.2015
01.04.2015 13.08.2015 52 HolSunClm-Sunday Claim 1.00000 0.00000 0.00000 01.04.2015 13.08.2015
01.04.2013 31.03.2015 51 HolWdyClm-Weekday Claim —42.00000 0.00000 0.00000 01.04.2013 31.03.2015
01.04.2013 31.03.2015 52 HolSunClm-Sunday Clalm 7.00000 0.00000 0.00000 01.04.2013 31.03.2015
22.01.2013 31.03.2013 51 HolwWdyClm-Weekday Claim 5.00000 0.00000 0.00000 22.01.2013 31.03.2013
22.01.2013 31.03.2013 51 HolWdyClm-Weekday Claim 5.00000 0.00000 0.00000 22.01.2013 31.03.2013
22.01.2013 31.03.2013 52 HolSunClm-Sunday Clalm 1.00000 0.00000 0.00000 22.01.2013 31.03.2013
22.01.2013 31.03.2013 52HolSunClm-Sunday Claim 1.00000 0.00000 0,00000 22.01.2013 31.03.2013
DEVELOPMENT ACTIONS DATA - INFOTYPE 9000
Action Req. completion date Completion status
No data
TRAINING DETAILS
Walting listed courses:
No data
Booked courses:
No data
Attended courses:
No data
Cancelled courses:
No data
APPRAISALS - INFOTYPE 9001
No data
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WITNO0850102
CONDUCT - INFOTYPE 9002
No data
WITNO0850102
FORMER SUBPOSTMASTERS STATEMENT OF DISCREPANCY
BRANCH NAME FARNCOMBE z
[BRANCH CODE 100923
I CUSTOMER ACCOUNT NUMBER 1028148 -
PRODUCT __ I PAYSTATION
UDATE OF DISCREPANCY ee __
[AMOUNT Debit* I £290.00 _.
Horizonentry [£ _ Client Data E ___}
DETAILS OF ERROR:
On 9.10.17 & 10.10.17 Batch Control Summary 2927 and 2929 were produced in the amounts of
£90 and £200 respectively.
‘This would have been for transactions completed on the 9.10.17 and 10.10.17, the Customer(s)
would have paid cash for the transaction(s) and the office should have placed all receipts and cash
in the safe ready for the Transaction Acknowledgement(s) to come through on or around the
11.10.17. However, there the office closed on or about the 10.10.17 and Transaction
Acknowledgement(s) could not be accepted.
Evidence attached.
[627236 I Credit¥ [£290.00
[DUTYHOLDERSNAME
“SECOND VALIDATION NAME _
TEAM NAME
For-use-by Former-Agent Accounting
DATE KEYED TO POLSAP
KEYED BY
I CASE OWNER
Date passed to Settlement Team for
processing . _ — I
Settlement Team processor
Date returned to Former Agents
WITNO0850102
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a JOUIMROLL, 1480818 8
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Heanusnte: last sae
TpododlPaysialont cash Sone
WITN00850102
1713935420
fea ga ra vaxesan
“Hi Payst
20d Papal anh coo,
Fags aah coi
tahoe 142240 a :
en “4000 2a ‘post Howavong I
seria, SypAvstamion 7.)
;
yiooW7 17:27:13, 2494IPaystatone cash contra.
inzeat °°" ee" 7.) s'sddgo RS Leamobie vousnetes ~
iFamcombe -joeH107017 —/1a:08:52 —_Inp ~.-I_ 28494] Paystationt cash contre
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WITNO0850102
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07.04.2017. E Notes ,
AS YOU HAVE NOT REPLIED TO THE QUERY I SENT YOU ON 14.03.17, I
ASSUME YOU AGREE WITH THIS TRANSACTION CORRECTION. YOUR BANK OF
IRELAND ATM HORIZON ENTRIES DO NOT MATCH WITH THE 16.30 # 16.30
POLLED FIGURES ON 23.01.17 AND 25.01.17.
THEREFORE 7095.00 DEBIT ISSUED
RE
EVIDENCE SENT IN THE FORM OF THE QUERY i
i
ij
WITNO0850102
=
13.04.2017 E Notes
"LOTTERY PRIZES PAID THROUGH YOUR CAMELOT TERMINAL FROM THURSDAY
9TH MARCH, TO YOUR BRANCH TRADING DAY OF WEDNESDAY 5TH APRIL 2017
DIFFER TO YOUR HORIZON ENTRIES UP TO THURSDAY 6TH APRIL 2017.
THIS LEAVES A MISBALANCE OF 91 GBP CREDIT. EVIDENCE OF CAMELOT
END OF DAY FIGURES HAS BEEN SENT. PLEASE CHECK AGAINST YOUR
HORTZON..RECETPTS.. FOR ANY FURTHER ASSISTANCE PLEASE CALL HELPLINE
e1-=-
28.04.2017 E Notes
This correction is for an ATM surplus on 22.02.2017 which you
showed on your weekly Pale statement but did not account for
a1 POL ATM accounts team
WITNO0850102
WITNO0850102
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04.05.2017 E Notes
Drop and Go TC issued in respect of a card balance being settled
to cash due to a_lack of funds on account on the 02.05.2017. The
customers card (MN) should now have been re-activated and
the card debited to a negative balance to be recovered by top-up.
Your office could have had a loss of this amount for which this
credit TC will correct. Regards -~- Drop and Go
ee
©)
05.05.2017 E Notes
Drop and Go TC issued in respect of a card balance being settled
to cash in error on the 02.05.2017. The customers card (
should now have been re-activated and the card debited to the
correct balance. Your office could have had a loss of this amount
i credit TC will correct. Regards - Drop and Go
GRO
WITNO0850102
= 4, a
05.05.2017 E Notes : *
Drop and Go TC issued in respect of a card balance being settled
to cash due to a Jack of funds on account on the 02.05.2017. The
customers card (MBB) should now have been re-activated and
the card debited to a negative balance to be recovered by top-up.
i this
Your office could have had a loss of this amount!
credit TC will correct. Regards - Drop and Go;
WITNO0850102
— =
08.05.2017 E Notes
Drop and Go Transaction correction issued to compensate duplicate
previously..iasued:, Apologies for any confusion - Regards Drop
and Goi {e)
WITNO0850102
WITNO0850102
a 08.05.2017 E Notes
Drop and Go TC issued to compesat
O sued. Aplogies for
any confusion Regards Drop and Go},
ah
as 19.05.2017 E Notes .
“LOTTERY PRIZES PAID THROUGH YOUR CAMELOT TERMINAL FROM THURSDAY
6TH APRIL, TO YOUR BRANCH TRADING DAY OF WEDNESDAY 10TH MAY 2017
DIFFER TO YOUR HORTZON ENTRIES UP TO THURSDAY 11TH MAY 2017. THIS
LEAVES A MISBALANCE OF 139.5 GBP CREDIT. EVIDENCE OF CAMELOT END
OFDAY FIGURES HAS BEEN SENT. PLEASE CHECK AGAINST YOUR HORIZON
FOR ANY FURTHER ASSISTANCE PLEASE CALL HELPLINE
WITNO0850102
Ply
25.05.2017 E Notes .
Cash centre ref 303168009732 surplus in a rem 20 received at
the cash centre please accept now and make good cash or assign to
nominee if you are a franchise branch.If this amount is in your
rem shortage suspense dated around the 17.05.2017 then redeem
the amount from suspense using F14 F7 25
WITNO0850102
WITNO0850102
=< 7 —
16.06.2017 E Notes
eee
WLOTTERY PRIZES PAID THROUGH YOUR CAMELOT TERMINAL FROM THURSDAY
11TH MAY, TO YOUR BRANCH TRADING DAY OF WEDNESDAY 7TH JUNE 2017
DIFFER TO YOUR HORIZON ENTRIES UP TO THURSDAY 8TH JUNE 2017. THIS
LEAVES A MISBALANCE OF 38.7 GBP CREDIT. EVIDENCE OF CAMELOT END
OF DAY FIGURES HAS BEEN SENT. PLEASE CHECK AGAINST YOUR HORIZON
FOR ANY FURTHER ASSISTANCE PLEASE CALL HELPLINE [”
WITNO0850102
ais
22.06.2017 E Notes 5
Please do not adjust your Rem Shortage Suspense Account.
Transaction correction issued to redeem
20 pounds from your Shortage Suspense Account.
A previous transaction correction was
sent for this error on 25.5.17 which
was accepted and processed in the branch,
but was not redeemed from Shortage Suspense.
This value should no longer be held in suspense.
Accept now and make good or assign to nominee.
Thank ~
WITNO0850102
ee
ae 04.07.2017 & Notes
Ca:
sh centre ref 303142241172 shortage in ‘a rem 40 received at
the cash centre please accept now and make good cash or assign
tonominee if you are a franchise branch if this amount is in your
surplus in rem suspense dated around the 22.06.2017 Then redeem
theamount using F14 F7 24
ho
Ft 04.07.2017 E Notes
Cash centre ref 303168009510 shortage ina rem 300 received
at the cash centre please accept now and make good cash or assign
to nominee if you are a franchise branch if this amount is in
your surp:
lus in rem suspense dated around the 22.06.2017 Then
redeem the amount using F14 F7 24
WITNO0850102
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4 =
31.07.2017 E Notes .
AS YOU HAVE NOT REPLIED TO THE QUERY I SENT YOU ON 21.07.17, IT
ASSUME YOU AGREE WITH THIS TRANSACTION CORRECTION. YOUR BANK OF
IRELAND ATM HORIZON ENTRIES DO NOT MATCH WITH THE 16.30 # 16.30
POLLED FIGURES ON2 2.05.17.
THEREFORE 5335.00 DEBIT ISSUED
REF:
aes
EVIDENCE SENT IN THE FORM OF THE QUERY
WITNO0850102
WITNO0850102
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MBM 15.09.2017 & Notes
“LOTTERY PRIZES PATD ‘THROUGH YOUR CAMELOT TERMINAL FROM THURSDAY
6TH JULY, TO YOUR BRANCH TRADING DAY OF WEDNESDAY 6TH SEPTEMBER
2017 DIFFER TO YOUR HORIZON ENTRIES UP TO THURSDAY 7TH SEPTEMBER
2017. THIS LEAVES A MISRALANCE OF 27.3 GBP DEBIT. EVIDENCE OF
CAMELOTEND OF DAY FIGURES HAS BEEN SENT. PLEASE CHECK AGAINST
ANY FURTHER ASSISTANCE PLEASE CALL
WITNO0850102
FORMER SUBPOSTMASTERS STATEMENT OF DISCREPANCY
BRANCH NAME FARNCOMBE
BRANCH CODE 100923
ACCOUNT NUMBER 1028143
PRODUCT CAMELOT
DATE OF DISCREPANCY 11.10.2017
AMOUNT DEBIT £65.50
Horizon entry Client Data
£0.00 £65.50
DETAILS OF ERROR:
NATIONAL LOTTERY GAME SALES _I
Between the 10" October, 2017 and the I 11" October, 2017 £65.50 went
through the Camelot terminal but £0.00 was entered on the Horizon system
creating a £65.50 DEBIT error
Please see attached : _
I Please $8
Attach all relevant supporting documentation
[6 I [CREDIT ~ [627016 _]
DUTY HOLDERS NAME
[SECOND VALIDATION NAME
TEAM NAME
For use by Former Agent Accounting
DATE KEYED TO POLSAP
KEYED BY
CASE OWNER
Date passed to Settlement Team for -
processing _ 4
Settlement Team processor
Date returned to Former Agents
WITNO0850102
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WITNO0850102
FORMER SUBPOSTMASTERS STATEMENT OF DISCREPANCY
BRANCH NAME FARNCOMBE
BRANCH CODE 100923
ACCOUNT NUMBER 1028148
PRODUCT . CAMELOT _ I
DATE OF DISCREPANCY 11.10.2017
AMOUNT CREDIT £174.00
Horizon entry " Client Data
£313.70 £487.70
DETAILS OF ERROR:
{NATIONAL LOTTERY PRIZES ; :
I Between the 5" October, 2017 until 10% October, 2017 £487.70 went
through the Camelot terminal but £313.70 was entered on the Horizon
system creating a £174.00 CREDIT error
Please see attached
Attach all relevant supporting documentation
ca I [DEBIT _ [627012 _ I
DUTY HOLDERS NAME _
SECOND VALIDATION NAME L_GRO_I ;
[TEAM NAME Branch & Product Accounting Team 1 __I
For use by Former Agent Accounting
1
I DATE KEYED TO POLSAP { I
KEYED BY _
[CASE OWNER Z I
Daie passed to Settlement Team for
prosessing . _I
Settlement Team processor
I Date returned to Former Agents —
WITNO0850102
CAMELOT PRIZES
BRANCH 100923
ACCOUNT BRANCH DATE TYPE AMOUNT — ERROR
627012 100923 05.10.2017 CAMELOT -£26.00
627012 100923 06.10.2017 CAMELOT £114.00
627012 100923 07.10.2017 HORIZON £140.00
627012 100923 07.10.2017 CAMELOT -£113.80
627012 100923 08.10.2017 HORIZON £113.80 £
627012 100923 08.10.2017 CAMELOT £154.80
627012 100923 09.10.2017 CAMELOT -£43.10
627012 100923 10.10.2017 HORIZON £59.90 I -£138.00
627012 100923 10.10.2017 CAMELOT ~£36.00 ~£36.00
-£174.00 -£174.00
WITNO0850102
FORMER SUBPOSTMASTERS STATEMENT OF DISCREPANCY
BRANCH NAME _ Farncoombe 5
BRANCH CODE __ _______, 100 923 _ —I
ACCOUNT NUMBER 1028148 :
PRODUCT _ a BOL ATM SURPLUS
DATE OF DISCREPANCY 23.09.2017.
AMOUNT _ Debit*Cyedit* £100.00 dr
Horizon entry _I Client Data i= a
DETAILS OF ERROR:
[A customer enquiry has been received regarding £100 failed transaction I
Which occurred on your Bank of Irelan atm 23.09.2017. When these occur
The customer's account is debited but no monies are dispensed remaining
Inside the atm which should results in a surplus in the Boi atm weekly
Balance. Your weekly balance 27.09.17 did not show the surplus but there
Is £200 difference between dispensed since joad and atm total which verifies
Failures occurred whereby customers’ monies never left the cassettes and
Would be included in the remaining cash. There must be an error within the
Balance that prevented the correct surplus showing.
Therefore £100 to debit
Tel:
[GL* [627077 _ I €redit* I
DUTY HOLDERS NAME :
SECOND VALIDATION NAME __
TEAM NAME BOT ATM TEAM
For use by Former Agent Accounting
[DATE KEYED TO POLSAP ah
KEYED BY
[CASE OWNER
Date passed to Settlement Team for _
processing
Settlement Team processor
Date returned to Former Agents __I
WITNO0850102
400923 I Farncombe I 80971933I26/00/2017
Customer enquiries received from BOL
Date of Txn. I Time of Txn tan Device ID : Joumal Error Type
: Amount g
23/09/2017 I 09:30:00 200 90971933 TX Failed
WITNO0850102
90971933_23092017
23.09.2017, 09:28:26 *** TRANSACTION START ***
09:28:27 TRACK 2 DATA: 492182******0112
09:28:30 TRACK 2 DATA: 492182******0312
09:28:30 PIN ENTERED
09:28:38 AMOUNT SO ENTERED
09:28:41 TRANSACTION REQUEST AAC A
09:28:41 TRANSACTION REPLY NEXT 123 FUNCTION A161
09:28:42 TVR: 8000040000, TSI: 7000
09:28:47 CASH RESPONSE: 02020100
09:28:47 Cash 1:1,2;2:2,2;3:3,1;
09:28:49 CARD(492182******0112) TAKEN
09:28:54 CASH PRESENTED
8709 LINK CARD W/D STG 50
09:28:56 CASH TAKEN
23.09.2017, 09:29:01 *** TRANSACTION END ***
23.09.2017, 09:32:08 *** TRANSACTION START ***
09:32:09 TRACK 2 DATA: 492181 ******5764
09:32:18 TRACK 2 DATA: 492181******5764 a
8 PIN ENTERED
137 TRANSACTION REQUEST AAC A
7 TRANSACTION REPLY NEXT 123 FUNCTION A161
238 TVR: 8000040000, TSI: 7000
09:32:44 CASH RESPONSE: 02030300
09:32:44 Cash 1:1,2;2:2,3;3:3,3;
2.CARD(492181"****#5764) RETAINED.
o 33:12 TRANSACTION 8710 FAILED
09:33:12 TRANSACTION REPLY NEXT 141 FUNCTION 5000
23.09.2017, 09:33:17 *** TRANSACTION END ***
23.09.2017, 09:52:06 *** TRANSACTION START ***
09:52:06 TRACK 2 DATA: 465942******5670,
09:52:12 TRACK 2 DATA: 465942******5670
09:52:12 PIN ENTERED
09:52:27 TRANSACTION REQUEST AAC A
09:52:27 TRANSACTION REPLY NEXT 123 FUNCTION A161
09:52:28 TVR: 8000040000, TSI: 7400
09:52:34 CASH RESPONSE: 02020100.
09:52:34 Cash 1:1,2;2:2,2;3:3,1;
09:52:38 CARD(465942******5670) TAKEN
09:52:43 CASH PRESENTED
8711 LINK CARD W/D STG 50
09:52:45 CASH TAKEN
23.09.2017, 09:52:50 *** TRANSACTION END ***
23.09.2017, 09:57:55 *** TRANSACTION START ***
09:57:55 TRACK 2 DATA: 446291******6832
WITNO0850102
09:58:04 CARD(446291******6832) TAKEN
23.09.2017, 09:58:06 *** TRANSACTION END ***
23.09.2017, 09:58:10 *** TRANSACTION START ***
09:58:10 TRACK 2 DATA: 445291******6832,
09:58:14 TRACK 2 DATA: 446291******6832
09:58:14 PIN ENTERED
2 AMOUNT 30 ENTERED
6 TRANSACTION REQUEST AAC A
09:58:37 TRANSACTION REPLY NEXT 123 FUNCTION A161
09:58:37 TVR: 8000040000, TSI: 7000
09:58:42 CASH RESPONSE: 02020000
09:58:42 Cash 1:1,2;2:2,2;
09:58:45 CARD(446291******6832) TAKEN
09:58:50 CASH PRESENTED
8712 LINK CARD W/D STG 30
09:58:52 CASH TAKEN
23.09.2017, 09:58:57 *** TRANSACTION END ***
WITN00850102
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